Oracle NetSuite unveils AI tools & integration push

Oracle NetSuite has rolled out new AI features across its cloud business software and launched a separate integration platform aimed at automating workflows between NetSuite and third-party applications.

The updates span finance, planning, customer service, pricing, software development, and subscription reporting, along with new tools for vendor payments, billing, and inventory. NetSuite says the changes are designed to reduce manual work and speed up routine back-office tasks.

NetSuite also introduced the NetSuite Integration Platform, a low-code product with an AI assistant designed to connect NetSuite with systems such as CRM, eCommerce, HR, supply chain, and industry applications. It is available in North America, Australia and New Zealand, and the UK and Ireland.

Evan Goldberg, founder and executive vice president of Oracle NetSuite, said the company is using AI to link workflows across functions. "With a single unified suite and the ability to leverage powerful AI models, NetSuite turns disconnected tasks into intelligent end-to-end workflows," he said. "With AI embedded across the suite, customers can increase automation, expand insights, improve agility, and unlock more value from their data."

Finance and close

NetSuite introduced Intelligent Close Manager, which it describes as a single command centre for close activities. The tool monitors close trends and variances, surfaces task status and net income impact, and provides drill-down access to transactional data across a global organisation.

NetSuite also added AI-powered bank transaction matching for reconciliations. The feature uses generative AI to extract, enrich, and interpret bank activity, then classifies entries and aligns them with general ledger accounts. NetSuite says it increases auto-match rates and reduces manual review.

Reporting adds an AI-generated narrative option that creates written narratives inside financial and operational reports in a single click. The narratives are available worldwide in English, with more languages planned.

Planning and pricing

In planning, NetSuite is adding an EPM Planning Agent and an EPM Reconciliation Agent. The planning tool runs FP&A trend and variance analysis through natural-language queries and supports what-if scenarios and simulations using data across the business.

The reconciliation tool uses an AI-driven matching engine trained on historical data. NetSuite says it can automatically clear transactions and support continuous reconciliations during a quarter, with staff focusing on exceptions.

Pricing is another focus. NetSuite introduced AI-assisted advanced pricing to centralise rules-based pricing. It supports prices configured by date range, item assortment, and customer segment, and includes AI-assisted pricing summaries that combine inventory, cost, and sales data into a narrative for review.

Customer service

For customer operations, NetSuite is adding AI-powered, role-based customer summaries covering cases and sales transactions. The feature connects with a new NetSuite Customer 360 view. NetSuite says the summaries streamline triage and reassignment and improve consistency in issue resolution.

Developer tools

NetSuite expanded tools for technical users with the SuiteCloud Developer Assistant, which acts as a coding companion for SuiteScript. It supports coding, documentation, customisation, and testing.

Subscriptions and inventory

Beyond AI, NetSuite is adding advanced subscription metrics in NetSuite Subscription Metrics. The reporting includes committed monthly recurring revenue metrics and cohort heatmaps by acquisition month. Views can be filtered by customer and contract and track new, upsell, downsell, and churn impacts in real time.

NetSuite also introduced multi-subsidiary vendor payments in NetSuite Intelligent Payment Automation. The feature is available only to US customers and consolidates reporting within a single vendor record while strengthening controls.

Billing updates include flexible commitment allocation in NetSuite SuiteBilling. The feature supports consumption commitments and credit sharing across usage-based services, allows overage pricing differentiation, and adds cross-subscription prepay that shares prepaid balances across multiple subscriptions for the same customer.

Inventory management adds consignment inventory management for vendor-owned stock, with tracking and visibility. NetSuite says organisations pay only when goods are sold, which can shift cash-flow timing.

Integration platform

The NetSuite Integration Platform adds another layer to the company's AI push. It includes a visual, low-code environment and an embedded AI assistant. NetSuite says the platform supports building integrations in plain language and includes AI-powered mapping, documentation, and error summarisation.

The platform also includes API management, which NetSuite describes as a single command centre for securing, managing, and monitoring APIs, along with monitoring and alerts. NetSuite says it can provide end-to-end visibility into integration operations.

It also offers intelligent document processing. NetSuite says customers can add AI document recognition and retrieval-augmented generation-powered data enrichment for processes such as automated order data intake and procurement approvals.

Goldberg said the integration platform is intended to reduce the cost of connecting applications.

"By using AI to bring together mission-critical business data, we are helping our customers reduce technical complexity, move faster, and gain more value from the comprehensive AI capabilities embedded in NetSuite," he said. "With the new NetSuite Integration Platform, organizations can transform integration from a technical bottleneck into a strategic enabler to accelerate automation, enhance data quality, and free up resources to focus on growing their business."