PagerDuty has appointed Eric Prengel as Chief Financial Officer, succeeding Howard Wilson, who will retire at the end of July 2026.
Prengel joins the software company with more than 20 years of experience in technology, investment banking and management consulting. He has previously held roles at Elastic, JPMorgan, Deutsche Bank, Thomas Weisel Partners and Stern Stewart & Co.
He will oversee PagerDuty's finance and business operations organisation, including finance and accounting, global business operations, corporate strategy, corporate development and investor relations.
The appointment comes as PagerDuty continues to position itself around artificial intelligence in operations management. It says it serves 36,000 customers worldwide, including about two-thirds of the Fortune 100 and nearly half of the Fortune 500.
Wilson is stepping down before the end of the second quarter of PagerDuty's fiscal 2027, which ends on July 31, 2026. His retirement marks a leadership change in a key executive role at the New York-listed group.
Career background
Prengel's background spans public company finance, banking and advisory work. At Elastic, he held senior finance leadership roles. Earlier positions at JPMorgan, Deutsche Bank and Thomas Weisel Partners gave him investment banking experience, while his time at Stern Stewart & Co added management consulting.
He holds a bachelor's degree in economics from the University of Pennsylvania. That mix of public markets, finance and advisory experience is likely to put investor relations and capital allocation high on the agenda as he settles into the role.
PagerDuty, listed on the New York Stock Exchange under the ticker PD, is known for software used in incident management and digital operations. The company has expanded its pitch beyond alerting and response tools to a broader operations platform that uses automation and AI to identify and address technical issues.
That shift is central to its current strategy. PagerDuty describes its platform as a system for orchestrating automated workflows and AI agents across digital operations, drawing on a network of more than 750 integrations.
Executive comments
Chief Executive Officer John DiLullo linked the hire to the company's next stage of development.
"We are thrilled to welcome as CFO, a financial leader who seamlessly combines operational discipline with a sharp, strategic mindset," said John DiLullo, Chief Executive Officer of PagerDuty.
"Eric's foundational background leading public company financial teams together with his distinguished accomplishments as an investment banker, give him a unique strategic focus and a deep understanding of how to drive value for customers and shareholders. His comprehensive financial expertise and passion for technology make him the perfect fit to help scale our organization and drive long-term shareholder value," DiLullo said.
Prengel framed the move in the context of PagerDuty's market position and focus on AI products.
"Joining PagerDuty at this pivotal moment is truly the opportunity of a lifetime," said Eric Prengel, Chief Financial Officer of PagerDuty.
"PagerDuty is already an incredible leader in incident management, and helping lead this team through its initial public offering and now joining as our CFO is a professional dream come true. With the massive momentum behind our AI offerings and a strong footprint of 36,000 global customers, I am incredibly energized to work with John and the leadership team to accelerate our profitable growth and deliver massive, durable value for both our customers and shareholders," Prengel said.
Broader context
Finance chiefs at listed software companies have taken on broader operational and strategic responsibilities in recent years, particularly as investors press management teams on profit margins, cash generation and product investment. At companies building around AI, the role increasingly also involves explaining spending priorities and growth assumptions to shareholders.
For PagerDuty, the change comes as it seeks to deepen its presence in digital operations software while broadening its use cases beyond incident response. The company says its platform is designed to automate the full incident management lifecycle, from detection to resolution, for organisations running mission-critical digital services.
Its customer base and large-enterprise reach mean execution under the new finance leadership is likely to be closely watched by investors. PagerDuty says it is trusted by about two-thirds of the Fortune 100 and nearly half of the Fortune 500.