Chatbots stories

A study shows 63% of European firms are early in digitalising maintenance, despite 92% recognising the benefits of predictive, connected systems.

AI is transforming hospitality, with the market set to soar from USD $90 million to $8.12 billion by 2034, boosting efficiency and guest experiences worldwide.

AI-powered cybercrime has surged in the UK, with new scams causing losses of nearly GBP £100 million amid deepfake and phishing attacks.

Two-thirds of UK firms report AI boosts in productivity, yet only 45% offer workforce training, highlighting a skills gap despite notable gains, IBM finds.

Retailers are rapidly adopting AI to personalise shopping experiences, boosting customer loyalty and handling £30bn in UK click-and-collect orders in 2025.

OneKloudX partners with Cauzzy AI to integrate AI agents into NetSuite ERP, enhancing automation and decision-making for Australian businesses.

UK shoppers increasingly accept AI for delivery updates and returns, but nearly half still prefer human support when issues arise, new research finds.

New survey finds 83% of UK customers prefer human agents for service, but 34% may switch to AI if it means lower prices, especially in London.

Coder launches Blink, an open source CLI tool enabling developers to build, test and deploy AI agents directly from the terminal with ease.

Global spending on AI-optimised infrastructure as a service is set to surge to USD $37.5bn by 2026, driven by demand for inferencing workloads, Gartner forecasts.

Business leaders rush into AI strategies, but success demands more than hype-it requires infrastructure, data, and expert partnerships for real value.

UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.

Adobe forecasts US online holiday spending to reach a record USD $253.4 billion in 2025, up 5.3%, with mobile shopping and AI playing key roles.

Nearly three-quarters of UK and Ireland consumers now trust AI assistants, with 79% confident chatbots provide reliable help, says IBM study.

Over 80% of marketing teams worldwide now use generative AI, with 85% in EMEA reporting strong ROI and expanded adoption planned for 2026.

Techugo plans to complete 35 e-governance projects worth INR ₹23 crore by 2026, boosting India's public sector digital transformation and citizen services.

Industry leaders call for a cyber safe culture as AI advances and identity-based attacks rise, urging collaboration and vigilance across all organisations.

AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.

European consumers show cautious optimism towards AI easing Black Friday shopping, with 44% positive but 40% concerned over data privacy and personalisation.

Denodo Platform 9.3 launches with DeepQuery and real-time features to enhance AI data tasks, boosting access to live data and complex analysis securely.