Chatbots stories
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
AI spending in Asia/Pacific's financial services sector is set to reach $4.29bn by 2024, with a CAGR of 22.1% from 2019-2024, according to IDC.
Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.
Forrester Research has recognized ManageEngine as one of the top providers in privileged identity management (PIM) and chatbots for IT operations.
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
rapidMATION partners with DRUID to resell the DRUID Chatbot Authoring Platform, combining AI-driven chatbots with RPA capabilities.
Cloud adoption in ANZ soars as businesses remain confident despite recent challenges, according to a report by Genesys.
The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.
As Australian businesses return to work, Thomas Duryea Logicalis offers a smart workspace solution, powered by Cisco Meraki, to ensure safety and compliance.
An Australian nurse has won two awards for her digital tech startup that aims to ease the stress of people living with persistent and chronic pain.
COVID-19 has made 2020 the most stressful year for workers, who are increasingly turning to robots for support, says study.
Enlighten Designs CEO Damon Kelly discusses the company's business journey and vision for the future of web design in TechDay interview. #webdesign.
AI adoption vital for New Zealand's economic future, says Accenture. Employee adoption remains a key barrier to scaling the technology.
Network attached storage has emerged as a viable alternative to the traditional storage mechanism in the Asia Pacific.
Resilience is key for businesses during COVID-19. The importance of digital transformation and AI in banking is highlighted in this report.
Phone and internet network usage continued sustained increases during Auckland's second lockdown, according to Vodafone NZ.
Distractions are a major barrier to productivity, with research suggesting people are distracted more than 400 times a day. Technology can help.
Global spending on artificial intelligence (AI) is set to double by 2024, reaching $110 billion, according to research firm IDC.
Every tool has a purpose, and with the latest integration users can now maximise productivity by choosing the right meeting solution for the task at hand.
Companies are leveraging digital technologies in the supply chain to create new disruptive product offerings, services and business models.
