Consumer expectations Stories

American Stories

Consumer expectations stories

Consumers may switch banks over authentication, says survey

Fraud controls are becoming a deal-breaker, with more than two in five consumers saying they could switch banks over authentication alone.

By Karen Joy Bacudo • 3 min read • Tue, 25th Aug 2026

Data Analytics

Strata Credit Union picks Alkami for digital overhaul

Members will soon get payments, transfers and budgeting tools in one app as Strata Credit Union upgrades its digital banking service.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 15th Aug 2026

Software-as-a-Service

Dupaco boosts digital onboarding with MANTL platform

New digital onboarding has helped the credit union add USD $138 million in deposits and save more than 4,194 staff hours.

By Karen Joy Bacudo • 3 min read • Fri, 19th Jun 2026

Data Protection

Plaid says AI is reshaping consumer finance expectations

More than half of Americans used AI to manage money last year, as consumers increasingly expect financial apps to offer guidance, not just data.

By Karen Joy Bacudo • 4 min read • Wed, 22nd Apr 2026

Global Stories

Consumer expectations stories

eCommerce

Australian retailers fear Amazon, Temu & Shein dominance

Higher delivery costs and tougher expectations are squeezing Australian retailers as Amazon, Temu and Shein expand their grip on eCommerce.

By Mara Sugue • 4 min read • Last week

Data Analytics

The Top Cool Intelligence Trends of 2027

Connected coolers are becoming a source of live market data, helping brands cut costs, improve safety and boost compliance across fleets.

By Adam McElroy • 4 min read • Last month

Digital Transformation

AI transforms CX to go beyond the chatbot

Consumers now expect faster, more automated support as AI agents handle complex customer journeys, though many firms still struggle to prove ROI.

By Anthony Caruana • 4 min read • Last month

Digital Transformation

Thryv urges small businesses to boost AI search visibility

Better online listings and reviews could help small businesses appear in AI recommendations as customers increasingly use chatbots to find local providers.

By Shannon Williams • 5 min read • Fri, 10th Apr 2026

Stories from Other Regions

Consumer expectations stories

Customer Experience

UK retailers miss key loyalty drivers, study finds

Shoppers are more likely to stay loyal when orders arrive quickly and returns are easy, but many retailers are backing less valued initiatives instead.

By Mara Sugue • 4 min read • Last week

Supply Chain

JD.com's Joybuy expands in UK amid subsidy scrutiny

Regulatory concerns are mounting as Joybuy's rapid UK rollout puts pressure on rivals with same-day delivery and a cheaper subscription than Amazon Prime.

By Sofiah Nichole Salivio • 5 min read • Thu, 6th Aug 2026

Data Protection

New Zealanders worry about AI's environmental impact

A growing share of consumers want businesses to prove AI is powered responsibly, with younger New Zealanders most worried about its environmental costs.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 29th Jul 2026