Customer data stories - Page 2

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Custom Travel Solutions launches RouteStack for AI bookings

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Custom Travel Solutions opens RouteStack, giving AI assistants live hotel inventory and a direct path to bookings as it eyes wider travel categories.

Klaviyo unveils AI Composer for marketing campaigns

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Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

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Storeganise launches AI connector for self-storage data

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saas

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data analytics

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digital transformation

Storeganise unveils an AI Connector linking self-storage systems to tools like ChatGPT, letting operators query live data in plain English.

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Broot.ai adds Vonage voice APIs for in-app CRM calling

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Broot.ai has embedded Vonage voice APIs into its CRM, enabling one-click in-app calling, local numbers and unified activity tracking for teams.

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Coralogix & Skyflow team up on secure observability

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data protection

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fintech

Coralogix and Skyflow partner to tokenise sensitive log data, balancing observability, privacy and AI-ready telemetry for global firms.

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BloodHound expands identity attack path mapping reach

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data protection

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encryption

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pam

SpecterOps broadens BloodHound Enterprise to map identity attack paths across Okta, GitHub and Jamf-managed Macs in hybrid environments.

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Informatica deepens Microsoft Fabric tie-up in Switzerland

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data protection

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hybrid cloud

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data analytics

Informatica adds Microsoft Fabric Open Mirroring support and opens a Swiss Azure delivery hub to boost governed data for AI and analytics.

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Qualtrics unveils AI tools to fix customer issues fast

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Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

From complexity to clarity: Why eCommerce needs clean customer data

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In eCommerce, clean verified customer address data is now essential to cut costs, stop fraud and keep shoppers loyal worldwide.

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OpenAI drops ChatGPT checkout to pursue agent vision

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commerce systems

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supply chain

OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.

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AI agents drive surge in cyber threats & extortion

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malware

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data protection

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ransomware

AI agents are fuelling a new wave of cyber risk, as criminals weaponise automation to speed up ransomware and sharpen extortion tactics.

Komerz buys Glassbox in deal valuing firm at USD $330m

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commerce systems

Komerz snaps up Glassbox in move valuing the group at USD $330m, bolstering its Creative Commerce offer across global markets.

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Banks lag ISO 20022 deadline as data issues persist

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digital transformation

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Nearly half of banks risk missing key ISO 20022 rules due November 2026, despite heavy spend and persistent data and systems gaps.

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Auxia hits 100bn AI decisions as enterprises scale up

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data analytics

Auxia passes 100bn AI 'revenue decisions' as enterprises shift from genAI trials to agent-based systems that drive measurable top-line gains.

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Melissa podcast probes data quality, risk & identity

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data analytics

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Data specialist Melissa debuts a podcast probing how flawed customer and identity data fuels risk, fraud and compliance headaches.

Salesforce unveils Agentforce AI-powered contact centre

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data analytics

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

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Cyber attacks stay near record high as GenAI risks grow

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data protection

Global cyber attacks hover near record highs as unchecked workplace GenAI use exposes sensitive data in one in 31 corporate prompts.

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Shopify, Klaviyo deepen tie-up for global eCommerce

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crm

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digital transformation

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Shopify and Klaviyo deepen their partnership with a new integration to power more localised, cross-border eCommerce for global brands.

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Teradata adds agentic, multimodal tools to vector store

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hybrid cloud

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physical security

Teradata boosts Enterprise Vector Store with agentic, multimodal tools to unify unstructured data for governed, large-scale AI workloads.

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Dell email mixes payment-style header with promos

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malware

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network infrastructure

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cx

Dell draws scrutiny after a promo email mimics a payment remittance notice, blurring lines between marketing, transactions and phishing risks.