Customer Expectations Stories - Page 12

Global Stories

Customer Expectations stories

How payment service providers and merchants can enhance the eCommerce payment experience

As eCommerce surges towards a projected USD $9.3 trillion by 2027, merchants and payment providers must enhance security and convenience to reduce cart abandonment.

By Jukka Yliuntinen • 5 min read • Fri, 19th Jul 2024

Supply Chain

Celonis launches Material Allocation app for inventory control

Celonis launches Materials Allocation app to revolutionise inventory management, offering intelligent stock transfer suggestions and enhancing supply chain resilience.

By Shannon Williams • 3 min read • Thu, 16th May 2024

Marketing Technologies

Exclusive: How Fluent Commerce is shaking up the OMS industry

In an exclusive, Fluent Commerce's Chief Strategy Officer, Jamie Cairns, illuminates how the Australian firm is revolutionising how global businesses manage orders and inventory.

By Tom Raynel • 3 min read • Mon, 15th Apr 2024

Supply Chain

Jet Technologies announces new distribution centre in Brisbane

Sydney's Jet Technologies has opened a distribution centre in Brisbane, marking its expansion in Australia and New Zealand, driven by increasing demand for their print, packaging and industrial solutions.

By Kaleah Salmon • 3 min read • Tue, 27th Feb 2024

Data Protection

Tech Mahindra launches Swiss digital MVNE platform 'Sunrise'

Tech Mahindra rolls out Sunrise, a digital MVNE platform for Switzerland's largest privately-owned operator, reducing telco onboarding time by 70% via digitalisation.

By Catherine Knowles • 2 min read • Tue, 13th Feb 2024

Data Analytics

Utilising AI voice technology to exceed Australian customer demands

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

By Robert Woolfrey • 3 min read • Fri, 9th Feb 2024

Unified Communications

Document automation strategies for Asia Pacific financial services in 2024

In 2024, Asia Pacific financial firms are leaning into document automation strategies to enhance productivity, in a climate of rapid change boosted by pandemic, inflation, and employee disengagement.

By Thomas Roland • 3 min read • Wed, 17th Jan 2024

Artificial Intelligence

Compuware celebrates two decades of powering the tech industry

Celebrating its 20th year, Compuware highlights its crucial role in the AI sector and its ongoing commitment to innovation and efficiency.

By Shannon Williams • 2 min read • Wed, 17th Jan 2024

Data Science

Half of global businesses use machine learning but lack specialist teams

Despite 50% of firms worldwide using machine learning, half of chief technology officers don't have a single professional in that role, signaling a gap in specialisation needs.

By Catherine Knowles • 3 min read • Fri, 5th Jan 2024

Capital

Celonis forecasts transformative impact of Process Mining in 2024

Celonis leaders predict pivotal role of Process Mining technology in transforming businesses for increased efficiency by 2024.

By Shannon Williams • 3 min read • Thu, 21st Dec 2023

Digital Transformation

OutSystems forecasts top tech trends for CIOs in 2024

OutSystems' Joe Ghattas predicts generative AI, increased business efficiency, and AI integration in development as top 2024 CIO trends.

By Shannon Williams • 3 min read • Thu, 7th Dec 2023

Stories from Other Regions

Customer Expectations stories

Unified Communications

Barclays partners with Microsoft to enhance digital security

Barclays is teaming up with Microsoft to boost its security systems, leveraging AI to enhance detection and protection, securing trust in their digital framework.

By Kaleah Salmon • 2 min read • Thu, 27th Jun 2024

Marketing Technologies

Salesforce report reveals AI-driven shift in customer service

Salesforce's latest report reveals 80% of Singaporean service professionals now see customer service as a profit driver, anticipating higher budgets and headcount.

By Kaleah Salmon • 3 min read • Wed, 5th Jun 2024

Digital Transformation

Pos Malaysia partners with Primary Guard for digital overhaul

Pos Malaysia partners with Primary Guard for a major digital transformation using JumpCloud solutions, aiming to enhance IT infrastructure and employee efficiency.

By Sean Mitchell • 3 min read • Fri, 17th May 2024

IT Automation

CCL achieves VMware Pinnacle tier partnership with Broadcom

CCL, part of Spark Business Group, has reached VMware's highest Pinnacle Tier, acknowledging their decade of exceptional IT and hybrid cloud services.

By Kaleah Salmon • 3 min read • Thu, 16th May 2024

Customer Experience

HubSpot launches transformative Commerce, Content & Service Hubs in the UK

HubSpot brings its transformative Commerce, Content and Service Hubs to the UK, helping businesses streamline operations and capitalise on artificial intelligence (AI) opportunities amid rapid innovation.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024

Artificial Intelligence

Australian SMEs risk efficiency due to slow tech adoption

Australian SMEs risk falling behind in the ever-evolving tech landscape due to reluctance in adopting digital technologies.

By Shannon Williams • 3 min read • Thu, 2nd May 2024

Network Infrastructure

IWD 2024: Sharing and connections: The true foundation of the security industry

Open dialogue and partnerships, critical for innovation, redefine the security industry's foundation, as trust and shared knowledge pave the way for progress.

By Meredith Palmer • 3 min read • Thu, 7th Mar 2024

DevOps

Generative AI & other disruptive tech: Quanton's solution for NZ businesses

Quanton founder, Garry Green, identifies disruptive tech such as generative AI and automated machine learning as the key to New Zealand's economic challenges.

By Kaleah Salmon • 3 min read • Mon, 22nd Jan 2024

Customer service

SRJ Technologies Group forms key partnership with Air Control Entech

SRJ Technologies partners with robotic inspections firm Air Control Entech to deliver novel digital solutions to energy sector.

By Shannon Williams • 3 min read • Mon, 18th Dec 2023