Customer Journey stories
Taboola predicts five trends reshaping travel marketing
Today
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data protection
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cx
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personalisation
Taboola forecasts 2026 travel marketing will hinge on personalisation, mobile-first booking, creator content, social search and first-party data.
Global Day of Unplugging pushes brands to cut noise
Last week
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data protection
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cx
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martech
Global Day of Unplugging puts pressure on brands to dial down digital noise and build more trusted, human and community-led connections.
B2B marketers struggle to manage brand visibility in AI
Last week
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digital transformation
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cx
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martech
B2B marketers say AI answer engines are reshaping buyer journeys, yet 81% admit brand visibility and positioning in AI remain a blind spot.
Vudoo & PubMatic launch shoppable programmatic ads
Last week
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cx
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martech
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data privacy
Vudoo partners with PubMatic to bring shoppable, commerce-enabled ads to its programmatic marketplace via a single deal ID integration.
Google AI more negative than ChatGPT for brand reputation
Last week
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cx
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martech
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risk & compliance
AI search tools cast brands in starkly different lights, with Google skewing early negative and ChatGPT souring sentiment near purchase.
From listening to leading: Why the best customer strategies close the loop
Last week
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cx
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martech
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ai
In a world of inbox overload, winning customer strategies turn feedback into visible action, proving listening must lead to trust.
Why women's influence in tech matters beyond headcount
Last week
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cx
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martech
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ai
International Women's Day in tech must go beyond hiring targets, giving women real power over what gets designed, funded and shipped.
Criteo becomes first adtech partner for ChatGPT ads
Last week
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cx
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martech
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personalisation
Criteo joins OpenAI's ChatGPT ad pilot as first adtech partner, testing conversational commerce ads across ChatGPT Free and Go in the US.
Designing for the real buyer: Why women drive the commerce + creator economy
Last week
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cx
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martech
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commerce systems
Women drive USD $31.8 trillion in global spending, yet eCommerce and creator systems still under-serve how they discover and decide to buy.
Infovista unveils VistaOne to unify network & CX data
Last week
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network infrastructure
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data analytics
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digital transformation
Infovista launches VistaOne platform to fuse network and customer experience data, using agentic AI to speed decisions and cut operating costs.
Smart Communications pursues trusted AI for customers
Last week
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uc
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hybrid cloud
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digital transformation
Smart Communications helps organisations in regulated industries face down communication challenges every day.
Infobip unveils AgentOS to power AI-first customer service
Last month
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uc
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data analytics
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digital transformation
Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.
Google & Klaviyo deepen AI pact for agentic commerce
Last month
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crm
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digital transformation
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cx
Google and Klaviyo are deepening ties to power AI “agentic commerce”, linking ads, search and RCS messaging to real-time customer data.
Unit4 makes Success4U default model for ERPx delivery
Last month
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digital transformation
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cx
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martech
Unit4 makes its Success4U subscription the default model for ERPx and ERP delivery, promising faster, more predictable SaaS rollouts.
Zoom unveils Virtual Agent 3.0 for complex CX tasks
Last month
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uc
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digital transformation
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cx
Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.
Treasure Data unveils AI-powered command line tool
Last month
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devops
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data analytics
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digital transformation
Treasure Data launches Treasure Code, an AI-native command line that lets teams manage complex CDP operations and workflows in plain English.
Retailers face USD $796bn in losses from returns, shrink
Last month
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data analytics
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digital transformation
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cx
Retailers risk USD $796bn in losses from returns and shrink in 2025, with omnichannel gaps fuelling preventable fraud and abuse.
Firms race to counter fast-evolving AI-driven fraud
Last month
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data analytics
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digital transformation
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fintech
Half of fraud chiefs say fast-changing, AI-powered scams are outpacing their defences, forcing a shift to real-time, adaptive protection.
DealerAssist unveils rapid SaaS platform for car dealers
Last month
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saas
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crm
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data analytics
DealerAssist launches rapid SaaS website platform for car dealers, promising live sites in a day with synced inventory and lead management.
8x8 adds AI tools to contact centre and WhatsApp CX
Last month
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uc
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cx
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martech
8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.