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Customer Loyalty Stories - Page 6

American Stories

Customer Loyalty stories

AI tools reshape US consumer loyalty, Amperity says
Data Protection

AI tools reshape US consumer loyalty, Amperity says

As AI recommendations shape shopping, 63% of US consumers say they would switch brands for a better offer, Amperity found.

By Sean Mitchell • 3 min read • Wed, 24th Jun 2026
Paytronix says geofencing drives new convenience revenue
Data Analytics

Paytronix says geofencing drives new convenience revenue

Most geofenced food sales are additive revenue, with convenience stores also seeing bigger baskets and more frequent visits from app users.

By Sean Mitchell • 4 min read • Tue, 23rd Jun 2026

Global Stories

Customer Loyalty stories

Pay.com.au adopts Zendesk AI ahead of US expansion
Software-as-a-Service

Pay.com.au adopts Zendesk AI ahead of US expansion

Centralising support has cut costs and handling times as the fintech gears up for its first US office in a $35 trillion market.

By Karen Joy Bacudo • 3 min read • Tue, 30th Jun 2026
Disabled shoppers face barriers despite new EU law
Digital Transformation

Disabled shoppers face barriers despite new EU law

Retailers risk losing disabled customers as 87% still cannot complete a typical shopping journey independently, a report finds.

By Sofiah Nichole Salivio • 5 min read • Thu, 25th Jun 2026
Call of Duty & Battlefield fans show critical loyalty
Gaming

Call of Duty & Battlefield fans show critical loyalty

Criticism can signal deep attachment in gaming forums, where researchers found Call of Duty and Battlefield fans defend brands while airing flaws.

By Sofiah Nichole Salivio • 4 min read • Mon, 22nd Jun 2026
Maestra passes 100 clients with embedded marketer model
Software-as-a-Service

Maestra passes 100 clients with embedded marketer model

Brands under pressure to simplify marketing operations are turning to Maestra's embedded marketer model, as annual recurring revenue nears USD $5 million.

By Regine Laguilles • 4 min read • Sat, 20th Jun 2026

Stories from Other Regions

Customer Loyalty stories

Hyundai Card sees strong teen uptake for Apple Pay cards
Fintech

Hyundai Card sees strong teen uptake for Apple Pay cards

Younger consumers drove almost seven in 10 sign-ups for Hyundai Card's Apple Pay rewards debit and hybrid cards within 50 days.

By Sofiah Nichole Salivio • 4 min read • Mon, 6th Jul 2026
Superloop launches broadband PriceLock for customers
Network Infrastructure

Superloop launches broadband PriceLock for customers

Households may get relief from broadband bill rises as eligible Superloop users can fix plan prices and speeds for two years for AUD $25.

By Mark Tarre • 4 min read • Mon, 6th Jul 2026
Australians research more before buying as costs bite
Data Privacy

Australians research more before buying as costs bite

Rising living costs are pushing 71% of online shoppers to compare more options and cross-check purchases across more channels before buying.

By Mark Tarre • 5 min read • Mon, 6th Jul 2026
Zoho doubles Adelaide headcount as growth shifts regional
Software-as-a-Service

Zoho doubles Adelaide headcount as growth shifts regional

Adelaide is now the centre of Zoho's Australian operations, after the software group doubled local staff as revenue and customers climbed.

By Sean Mitchell • 4 min read • Thu, 2nd Jul 2026
UK retailers say loyalty systems lack AI readiness
Customer Relationship Management

UK retailers say loyalty systems lack AI readiness

Most UK retailers still lack the loyalty infrastructure needed for agentic AI, as 72% say their systems are not fully ready.

By Sean Mitchell • 4 min read • Wed, 1st Jul 2026
Webull Australia links trading & funding to Qantas points
Fintech

Webull Australia links trading & funding to Qantas points

Clients can now earn airline rewards for topping up accounts and trading, as Webull Australia links its platform to Qantas Frequent Flyer.

By Sean Mitchell • 4 min read • Wed, 1st Jul 2026
India leads on tech optimism, Assurant report finds
Digital Transformation

India leads on tech optimism, Assurant report finds

Trust in AI and connected devices is helping lift device sales, while service gaps are pushing Indian buyers towards protection plans.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Jul 2026
Australian brands urged to rethink loyalty schemes
Customer Relationship Management

Australian brands urged to rethink loyalty schemes

Strained household budgets and rising use of AI search are forcing brands to offer clearer value if they want Australians to stay loyal.

By Karen Joy Bacudo • 4 min read • Thu, 25th Jun 2026
UK shoppers say Prime Day traps retailers in discount cycle
Marketing Technologies

UK shoppers say Prime Day traps retailers in discount cycle

More than half of UK shoppers say major sales events are pushing retailers into a race to the bottom, according to invent.ai research.

By Karen Joy Bacudo • 4 min read • Wed, 24th Jun 2026
Ellis Brigham cuts order enquiries by 14% with Ingrid
Digital Transformation

Ellis Brigham cuts order enquiries by 14% with Ingrid

The retailer also lifted order volumes by 24% last peak trading period, while fewer customer service queries eased pressure on its teams.

By Karen Joy Bacudo • 3 min read • Fri, 19th Jun 2026
Guzman y Gomez launches Apple CarPlay ordering in Australia
Robotics

Guzman y Gomez launches Apple CarPlay ordering in Australia

It could speed repeat purchases for drivers by letting them order, pay and earn loyalty points without touching a phone.

By Sean Mitchell • 4 min read • Fri, 19th Jun 2026