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Customer retention Stories - Page 2

American Stories

Customer retention stories

Alkami report shows digital banking gaps at US banks
Data Analytics

Alkami report shows digital banking gaps at US banks

High abandonment rates and thin business tools are blunting banks’ digital gains even as customer adoption of online services rises.

By Karen Joy Bacudo • 4 min read • This month
InstaSwitch raises USD $4.7 million for banking switch tool
Disaster Recovery

InstaSwitch raises USD $4.7 million for banking switch tool

Banks could lift deposits faster as the new software helps small firms move payroll, income and payments to fresh accounts within days.

By Karen Joy Bacudo • 3 min read • This month
Constructor wins retail company of year for second time
Customer Experience

Constructor wins retail company of year for second time

Judges cited measurable gains in shopper activity and sales as Constructor won a second straight Retail Company of the Year award.

By Joseph Gabriel Lagonsin • 3 min read • This month
Paytronix launches Rewards Hub for loyalty customers
DevOps

Paytronix launches Rewards Hub for loyalty customers

Existing loyalty customers can now change reward rules in hours, as the revamped platform adds self-service tools and live performance data.

By Karen Joy Bacudo • 4 min read • This month
Abnormal AI names three executives amid attack surge
Software-as-a-Service

Abnormal AI names three executives amid attack surge

Rising AI-driven phishing is forcing cyber security vendors to bolster defences, as Abnormal AI adds senior leaders in product, customer success and legal.

By Sofiah Nichole Salivio • 4 min read • Last month

Global Stories

Customer retention stories

8x8 adds AI tools & live analytics to Platform for CX
Unified Communications

8x8 adds AI tools & live analytics to Platform for CX

Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.

By Joseph Gabriel Lagonsin • 4 min read • This month
AvePoint lifts guidance after strong first quarter
Data Protection

AvePoint lifts guidance after strong first quarter

Stronger demand for cloud data tools lifted AvePoint’s first-quarter revenue 26% and prompted the company to raise its full-year ARR outlook.

By Karen Joy Bacudo • 4 min read • This month
Amperity launches AI tools for real-time customer action
Customer Experience

Amperity launches AI tools for real-time customer action

Brands can now trigger live customer responses as Amperity ties AI assistants to identity-resolved data, abandoned baskets and website personalisation.

By Sean Mitchell • 4 min read • This month
Bitdefender names Frank Koelmel Chief Revenue Officer
Firewalls

Bitdefender names Frank Koelmel Chief Revenue Officer

Cybersecurity buyers facing tighter regulation and rising attack risk may see faster go-to-market execution as Bitdefender puts Frank Koelmel in charge of global revenue strategy.

By Joseph Gabriel Lagonsin • 3 min read • This month
TravelOne launches behavioural intelligence tool for travel
Data Analytics

TravelOne launches behavioural intelligence tool for travel

Travel platforms could lift conversion and personalisation as TravelOne adds real-time behavioural signals to systems built on booking history.

By Joseph Gabriel Lagonsin • 4 min read • This month
Noledge acquires Pimbrook to expand in Ireland & UK
Digital Transformation

Noledge acquires Pimbrook to expand in Ireland & UK

The enlarged group expects revenue to almost double to EUR €10 million by end-2026, after adding 1,750 SME customers and a Waterford base.

By Catherine Knowles • 4 min read • This month

Stories from Other Regions

Customer retention stories

Beer52 extends Europa warehousing deal as Coffee52 launches
Customer Experience

Beer52 extends Europa warehousing deal as Coffee52 launches

The subscription drinks group is broadening into coffee while relying on Europa Warehouse to handle sharp demand spikes across its clubs.

By Mark Tarre • 4 min read • This month
How growing MSPs turn hosting into a steady revenue layer
Digital Transformation

How growing MSPs turn hosting into a steady revenue layer

Predictable income is emerging as MSPs bundle hosting with support, backups and security to reduce churn and lift margins.

By Lachlan Strike • 5 min read • This month
The UK's subscription economy crackdown and what this means for tech businesses
Data Protection

The UK's subscription economy crackdown and what this means for tech businesses

Tech firms face refund-system upgrades and tighter cancellation rules as the UK delays its new subscription regime until Spring 2027.

By Tom Gates • 3 min read • This month
Vehere appoints Somnath Banerjee to senior support role
Firewalls

Vehere appoints Somnath Banerjee to senior support role

The hire underscores how support quality can sway renewals and growth as cyber buyers demand help with deployment and integration.

By Sean Mitchell • 4 min read • This month
Vocus launches Pure partner programme after TPG deal
Network Infrastructure

Vocus launches Pure partner programme after TPG deal

Partners gain access to a wider fibre footprint and revised commissions as Vocus folds TPG’s enterprise assets into its channel strategy.

By Catherine Knowles • 3 min read • This month
6 digital marketing tools founders use to scale smarter
Data Analytics

6 digital marketing tools founders use to scale smarter

Small businesses can stretch tight budgets further as email, design and analytics platforms help them attract customers and cut manual work.

By Darian Kovacs • 10 min read • Last month