Customer Satisfaction Stories - Page 38

Global Stories

Customer Satisfaction stories

Delinea appoints Matt Bruun as VP for Northern Europe

Veteran sales leader Matt Bruun has been named Vice President (VP) for Northern Europe at privileged access management provider Delinea, set to enhance the company's regional presence.

By Sean Mitchell • 2 min read • Wed, 24th Jan 2024

Partner Programmes

IFS announces winners of 2023 Partner of the Year Awards

IFS announces winners of its annual Partner of the Year Awards, honouring dedication and innovation among businesses globally, at a ceremony in London.

By Shannon Williams • 3 min read • Mon, 22nd Jan 2024

Data Analytics

Apollo Supply Chain launches 'alfa' for India's D2C brands

Apollo Supply Chain introduces 'alfa', an eCommerce fulfilment service targeting Direct-to-Consumer brands across India, aiming to augment delivery speed and logistics cost-efficiency.

By Catherine Knowles • 3 min read • Thu, 18th Jan 2024

Customer Experience

Claroty appoints industry veteran as first Chief Customer Officer

Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.

By Sean Mitchell • 3 min read • Thu, 18th Jan 2024

Unified Communications

AI-driven customer experience heralds future trends

The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.

By Shannon Williams • 3 min read • Thu, 18th Jan 2024

Fintech

Balanced approach to GenAI & mature AI tech needed

STX Next warns businesses not to dismiss mature AI services over futuristic GenAI, emphasising their immediate efficiency and cost-effectiveness boost.

By Shannon Williams • 3 min read • Wed, 17th Jan 2024

Distributors

Amber Technology to distribute Duesenberg Guitars in Australia & NZ

Amber Technology partners with Duesenberg Guitars as their exclusive distributor in the ANZ market, elevating musical instrument offerings for musicians in the region.

By Kaleah Salmon • 3 min read • Mon, 15th Jan 2024

IFS

IFS appoints Mark Moffat as new CEO, Darren Roos becomes board chair

Mark Moffat ascends as new CEO of global cloud enterprise firm IFS, succeeding Darren Roos who takes the helm as board chair.

By Catherine Knowles • 3 min read • Thu, 11th Jan 2024

DevOps

Zendesk acquires AI firm Klaus to enhance customer experience

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

By Catherine Knowles • 3 min read • Wed, 10th Jan 2024

Digital Transformation

SIAM market set to increase from $4.8bn to $6bn by 2028

The global Service Integration and Management market is set to grow to $6 billion by 2028, driven by large enterprises and the manufacturing sector.

By Shannon Williams • 2 min read • Tue, 2nd Jan 2024

Data Science

Denodo named Leader in Gartner's Data Integration Tools for fourth year

Denodo secures title as Leader in Gartner's Magic Quadrant for data tools for fourth year running.

By Catherine Knowles • 3 min read • Thu, 28th Dec 2023

Semiconductors

FPT Software hits $1 billion marker as first Vietnam-origin tech firm

FPT Software, Vietnam's tech giant, reports over $1bn global revenue; a first in the nation's IT sector.

By Catherine Knowles • 3 min read • Thu, 28th Dec 2023

Data Analytics

DerScanner honoured as high performer by G2 in software analysis

App security tester, DerScanner, gains High Performer status from top software marketplace, G2.

By Kaleah Salmon • 2 min read • Wed, 27th Dec 2023

Marketing Technologies

Kentico emerges as Leader in G2 Grid Report for Digital Experience Platforms

Kentico hailed as Leader in Winter 2024's G2 Grid Report for Digital Experience Platforms thanks to high customer satisfaction and market presence.

By Kaleah Salmon • 3 min read • Thu, 21st Dec 2023

Unified Communications

8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience

8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.

By Catherine Knowles • 3 min read • Fri, 15th Dec 2023

Stories from Other Regions

Customer Satisfaction stories

Supply Chain

Bristol's Symmetry targets growth in 2024 through machine learning

Symmetry, a Bristol-based cloud accounting software provider, plans to accelerate growth in 2024 by targeting new business sectors and expanding its use of machine learning.

By Catherine Knowles • 3 min read • Tue, 16th Jan 2024

Fintech

Volopa and Yapily unite for seamless Open Banking finance experience

Volopa partners with Open Banking API provider, Yapily, aiming to simplify the payment process for finance teams through seamless connectivity using innovative open banking technology.

By Catherine Knowles • 3 min read • Tue, 16th Jan 2024

Customer Experience

OneTap Loyalty revolutionises retail with payment card-integrated rewards

Australian tech platform OneTap Loyalty streamlines rewards earning process, integrating payment cards with loyalty programs and bolstering customer engagement.

By Kaleah Salmon • 3 min read • Tue, 16th Jan 2024