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Infobip named top RCS for Business vendor by Juniper
Unified Communications

Infobip named top RCS for Business vendor by Juniper

Infobip tops Juniper RCS for Business 2026 leaderboard, hailed as leading Established Leader on reach, innovation and operator ties.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026
Anker SOLIX cracks top three in SolarQuotes battery list
DevOps

Anker SOLIX cracks top three in SolarQuotes battery list

Anker SOLIX has surged into SolarQuotes' top three home battery brands, as reviews and backup reliability reshape Australia's solar storage market.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Feb 2026
Commotion unveils NVIDIA-powered AI OS for enterprises
Unified Communications

Commotion unveils NVIDIA-powered AI OS for enterprises

Commotion launches NVIDIA-powered AI OS to turn experimental enterprise AI into operational “workers” as Singapore ramps up adoption push.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Feb 2026
KnowBe4 appoints Kelly Morgan as Chief Customer Officer
Cloud Security

KnowBe4 appoints Kelly Morgan as Chief Customer Officer

KnowBe4 appoints former DocuSign executive Kelly Morgan as chief customer officer to steer global client strategy amid rising AI security risks.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 20th Feb 2026
MYOB boosts contact centre insight with new analytics
Unified Communications

MYOB boosts contact centre insight with new analytics

MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.

By Sean Mitchell • 4 min read • Wed, 18th Feb 2026
NiCE report shows agentic AI transforming contact centres
Unified Communications

NiCE report shows agentic AI transforming contact centres

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

By Sean Mitchell • 4 min read • Tue, 17th Feb 2026
Human skills top workplace learning priorities for 2026
Unified Communications

Human skills top workplace learning priorities for 2026

Leadership and communication top 2026 workplace learning as employees prioritise human and business skills alongside rising AI adoption.

By Catherine Knowles • 3 min read • Sun, 15th Feb 2026
AI referrals surge as web traffic falls & costs rise
Data Analytics

AI referrals surge as web traffic falls & costs rise

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026

Stories from Other Regions

Customer service stories

Telstra profit climbs as AI rollout deepens job cuts
Digital Transformation

Telstra profit climbs as AI rollout deepens job cuts

Telstra profit rises 8.1% to AUD $1.2 billion as AI-driven efficiency deepens job cuts and reshapes its troubled enterprise division.

By Karen Joy Bacudo • 3 min read • Fri, 20th Feb 2026
AI tools slash labour time for four out of five firms
Data Analytics

AI tools slash labour time for four out of five firms

Four in five Australian businesses now use generative AI tools, with many reporting cuts of at least a quarter of total labour time.

By Shannon Williams • 3 min read • Fri, 20th Feb 2026
Keyloop launches Kara AI to transform dealer support
Unified Communications

Keyloop launches Kara AI to transform dealer support

Keyloop introduces Kara, an AI assistant in its Customer Hub, to handle routine dealer support queries and free staff for complex cases.

By Kaleah Salmon • 3 min read • Thu, 19th Feb 2026
Access Group invests GBP £1.5m in AI apprenticeships
Data Analytics

Access Group invests GBP £1.5m in AI apprenticeships

Access Group is investing £1.5m of Apprenticeship Levy funds to train 115 staff on new AI programmes across roles and skill levels.

By Catherine Knowles • 3 min read • Tue, 17th Feb 2026
AI-powered telecoms comparison marketplace launched in India
Software-as-a-Service

AI-powered telecoms comparison marketplace launched in India

Telecoms Supermarket India unveils AI-driven marketplace to simplify how businesses and households compare and buy telecoms services.

By Catherine Knowles • 3 min read • Tue, 17th Feb 2026
Ramco unveils Chia, an AI agent for service workflows
Software-as-a-Service

Ramco unveils Chia, an AI agent for service workflows

Ramco launches Chia, a no-code conversational AI agent to orchestrate complex, multi-step service workflows across enterprise systems.

By Catherine Knowles • 4 min read • Tue, 17th Feb 2026
Smart CT appoints Eddie Egan as Chief Operating Officer
DataCentre infrastructure

Smart CT appoints Eddie Egan as Chief Operating Officer

Smart CT hires former BT leader Eddie Egan as COO to scale its fast-growing technology lifecycle services without compromising customer service.

By Sofiah Nichole Salivio • 5 min read • Tue, 17th Feb 2026
IT jobs most applied for in UK as salaries outpace rest
Manufacturing

IT jobs most applied for in UK as salaries outpace rest

IT roles top UK job applications as Software Engineer leads with average pay of GBP £61,268, outpacing salaries in other major sectors.

By Mark Tarre • 4 min read • Fri, 13th Feb 2026
European marketers plan to simplify martech stacks
Unified Communications

European marketers plan to simplify martech stacks

European marketers aim to simplify bloated martech stacks, trimming tools to cut costs, speed execution and gain better control of CX.

By Mark Tarre • 4 min read • Fri, 13th Feb 2026