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Customer service Stories - Page 23

Global Stories

Customer service stories

Salesforce unveils AI fluency guide for agentic workforces
Digital Transformation

Salesforce unveils AI fluency guide for agentic workforces

Salesforce launches an AI Fluency Playbook to help build 'agentic enterprises', guiding staff to work effectively with AI agents at scale.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
Hapax launches free AI certification course for bankers
Software-as-a-Service

Hapax launches free AI certification course for bankers

Hapax unveils a free AI certification for bankers as lenders ramp up AI spending and face tougher scrutiny from regulators and boards.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
Freshworks hires Kady Srinivasan as AI era marketing chief
Software-as-a-Service

Freshworks hires Kady Srinivasan as AI era marketing chief

Freshworks names AI-focused marketer Kady Srinivasan as CMO to sharpen its global brand and go-to-market engine in crowded SaaS markets.

By Sean Mitchell • 4 min read • Thu, 8th Jan 2026
Simwood links WhatsApp voice with global carrier tools
Unified Communications

Simwood links WhatsApp voice with global carrier tools

Simwood launches WhatsApp Business voice integration, linking Teams, SIP and UCaaS tools to more than three billion WhatsApp users.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026
Freshworks adds AI tools to streamline customer service
Software-as-a-Service

Freshworks adds AI tools to streamline customer service

Freshworks rolls out new AI tools for Freshdesk to unify channels, cut agent drudgery and boost resolution speeds for service teams.

By Kaleah Salmon • 5 min read • Tue, 6th Jan 2026
AI reshapes loyalty, super apps & customer engagement
Data Protection

AI reshapes loyalty, super apps & customer engagement

AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.

By Shannon Williams • 5 min read • Tue, 30th Dec 2025
Asia-Pacific & AI drive bullish CEO outlook for 2026
Digital Transformation

Asia-Pacific & AI drive bullish CEO outlook for 2026

Global CEOs pin 2026 hopes on APAC growth and soaring AI spend, despite geopolitical risks and investor pressure for faster returns.

By Catherine Knowles • 5 min read • Tue, 30th Dec 2025
AI propels 2026 growth plans for small firms in ANZ
Data Analytics

AI propels 2026 growth plans for small firms in ANZ

Small firms across Australia and New Zealand turn to AI to sharpen 2026 growth, boost service standards and tackle persistent staff shortages.

By Shannon Williams • 5 min read • Wed, 24th Dec 2025

Stories from Other Regions

Customer service stories

Cloud.in names Vishal Dhanfule West India sales head
DevOps

Cloud.in names Vishal Dhanfule West India sales head

Cloud.in appoints veteran Vishal Dhanfule as West India sales head to drive growth and deepen cloud adoption across key regional markets.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Alayic appoints Planet Zeus to spearhead AI voice PR
Unified Communications

Alayic appoints Planet Zeus to spearhead AI voice PR

AI voice start-up Alayic hires North West agency Planet Zeus to lead PR and social push for launch of its automated call-handling platform.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 9th Jan 2026
NZ firms lift tech spend as AI shifts from trials to scale
Disaster Recovery

NZ firms lift tech spend as AI shifts from trials to scale

New Zealand firms plan bigger tech budgets as optimism grows, shifting AI from pilots to scaled deployments despite talent and cyber strains.

By Mark Tarre • 6 min read • Fri, 9th Jan 2026
8x8 buys Maven Lab to boost APAC CPaaS & messaging
Unified Communications

8x8 buys Maven Lab to boost APAC CPaaS & messaging

8x8 buys Singapore-based Maven Lab to scale APAC CPaaS, folding Moobidesk into its CX platform for richer, multi-channel messaging.

By Mark Tarre • 4 min read • Thu, 8th Jan 2026
Cloud Nine automates global ops with BPA integration
Customer Relationship Management

Cloud Nine automates global ops with BPA integration

Cloud Nine streamlines global sales and fulfilment, using BPA to knit together NetSuite, Salesforce, Shopify and logistics partners.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026
Six costly mistakes putting new Australian start-ups at risk
Data Analytics

Six costly mistakes putting new Australian start-ups at risk

Rising costs and tighter conditions are exposing six avoidable mistakes that could sink Australia's newest start-ups within their first year.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 6th Jan 2026
ANNA Money secures GBP £10m debt to scale AI tax app
Digital Transformation

ANNA Money secures GBP £10m debt to scale AI tax app

ANNA Money secures GBP £10m growth debt from Flashpoint to scale its AI-driven tax app ahead of the UK's 2026 Making Tax Digital shift.

By Catherine Knowles • 4 min read • Mon, 29th Dec 2025
UK retailers face GBP £1.05bn hit from gift returns
Digital Transformation

UK retailers face GBP £1.05bn hit from gift returns

UK retailers brace for a GBP £1.05bn blow from 52 million post-Christmas gift returns, as hybrid shopping and fashion fit issues drive costs.

By Sean Mitchell • 4 min read • Mon, 29th Dec 2025
Explainer: Australia's public sector AI opportunity
Data Protection

Explainer: Australia's public sector AI opportunity

Australia's vast public sector is turning to AI to boost efficiency, cut costs and improve services, while navigating strict ethical safeguards.

By Sean Mitchell • 10 min read • Tue, 23rd Dec 2025
Alteryx names Bill Tabbit-Humphrey as Chief Customer Officer
Software-as-a-Service

Alteryx names Bill Tabbit-Humphrey as Chief Customer Officer

Alteryx appoints veteran customer experience leader Bill Tabbit-Humphrey as Chief Customer Officer to steer post-sale AI analytics strategy.

By Kaleah Salmon • 4 min read • Mon, 22nd Dec 2025