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Gartner sees explainable AI boosting model oversight
DevOps

Gartner sees explainable AI boosting model oversight

Greater scrutiny of generative AI is set to push observability spending up as companies seek to prove outputs are accurate and traceable.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 31st Mar 2026
Eltropy adds AI tools for credit union banking tasks
Unified Communications

Eltropy adds AI tools for credit union banking tasks

Credit unions could cut call-centre traffic as Eltropy’s AI now verifies members and handles routine account tasks in one conversation.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 28th Mar 2026
Visa launches subscription manager for recurring payments
Crypto

Visa launches subscription manager for recurring payments

North American banks can now let cardholders manage recurring charges in-app, as rising subscription use fuels demand for clearer controls.

By Karen Joy Bacudo • 3 min read • Fri, 27th Mar 2026
Scale By Avec says strategic hiring is the key in the age of AI
Robotics

Scale By Avec says strategic hiring is the key in the age of AI

AI is forcing firms to rethink hiring, as Scale By Avec says training and human skills matter more than simple headcount cuts.

By Anthony Caruana • 6 min read • Fri, 27th Mar 2026
Cover Genius names chief revenue officer & marketing head
Digital Transformation

Cover Genius names chief revenue officer & marketing head

The appointments are designed to bolster Cover Genius as it expands embedded protection across international markets and more digital platforms.

By Mark Tarre • 3 min read • Thu, 26th Mar 2026
Gamma urges staged AI rollouts to cut CX transformation risk
Customer Relationship Management

Gamma urges staged AI rollouts to cut CX transformation risk

Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.

By Sofiah Nichole Salivio • 5 min read • Wed, 25th Mar 2026
Klaviyo unveils AI Composer for marketing campaigns
Digital Transformation

Klaviyo unveils AI Composer for marketing campaigns

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

By Mark Tarre • 4 min read • Wed, 25th Mar 2026
Galtea raises USD $3.2m to test AI agents reliably
Software-as-a-Service

Galtea raises USD $3.2m to test AI agents reliably

Barcelona startup Galtea raises USD $3.2 million to scale its AI agent testing platform and launch a self-service product for developers.

By Karen Joy Bacudo • 4 min read • Wed, 25th Mar 2026

Stories from Other Regions

Customer service stories

Assetsaas.io uses Check Point to fix email deliverability
Software-as-a-Service

Assetsaas.io uses Check Point to fix email deliverability

Improved inbox placement has become a sales hook for the Melbourne managed services provider after misconfigured emails caused bounces and poor reputation.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 31st Mar 2026
FWD Singapore marks 10 years with profitable growth
Digital Transformation

FWD Singapore marks 10 years with profitable growth

Profitability in FY2025 caps a decade of expansion for the insurer, as adviser-led sales and wealth products helped drive growth in Singapore.

By Sofiah Nichole Salivio • 4 min read • Mon, 30th Mar 2026
Healthcare trusts keep voice central despite digital shift
Unified Communications

Healthcare trusts keep voice central despite digital shift

Hospital patients still rely on phone lines for urgent care updates, leaving trusts wary of telephony changes as the PSTN switch-off looms.

By Sofiah Nichole Salivio • 7 min read • Sat, 28th Mar 2026
SquadStack AI Adds Visual Intelligence to Sales Calls
Unified Communications

SquadStack AI Adds Visual Intelligence to Sales Calls

Redundant questions could fall as voice AI starts using product images and listing data to tailor sales calls before they begin.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 27th Mar 2026
Australian SMEs keep hiring despite tougher conditions
Agricultural Technology

Australian SMEs keep hiring despite tougher conditions

Higher rates and softer confidence have not stopped smaller firms recruiting, with casual hiring outpacing full-time roles by a wide margin.

By Sean Mitchell • 4 min read • Fri, 27th Mar 2026
Rugs Direct launches WhatsApp returns service in UK
Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026
Argenbright Security picks Totalmobile for UK workforce
Digital Transformation

Argenbright Security picks Totalmobile for UK workforce

Real-time scheduling will help the security firm cope with urgent call-outs and late shift changes that older systems could not manage.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 26th Mar 2026
CI&T partners Valleys to Coast on housing system overhaul
Digital Transformation

CI&T partners Valleys to Coast on housing system overhaul

More than 18,000 residents should see quicker repairs and smoother tenancy management after Valleys to Coast linked housing data into one platform.

By Sean Mitchell • 3 min read • Thu, 26th Mar 2026
Docplanner rolls out AI voice booking agent with Twilio
Unified Communications

Docplanner rolls out AI voice booking agent with Twilio

Docplanner's AI voice agent, built on Twilio tech, has doubled doctor bookings and onboarded 1,300 clinicians in just three days.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026