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Customer Success stories

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Omnissa honours global innovators in digital workspaces

Last week
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customer success
Omnissa launches annual awards spotlighting customer-led innovation in digital workspaces across healthcare, government, travel and finance.
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Maestra’s US customer base surges as brands ditch Klaviyo

Last week
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customer success
Maestra’s US customer base jumps 144% as DTC brands abandon Klaviyo for a single platform spanning email, personalisation and paid media.
Venkat ramakrishnan

NeuBird AI names Venkat Ramakrishnan president & COO

Last week
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customer success
NeuBird AI appoints Venkat Ramakrishnan president and COO to scale its agentic AI SRE platform and expand global commercial operations.
Craig flower

Zendesk names Craig Flower COO to drive AI first shift

Last week
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customer success
Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.
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Sigma opens Sydney APJ hub & appoints Bede Hackney

Last week
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customer success
Sigma has launched an Asia Pacific and Japan hub in Sydney, naming veteran sales leader Bede Hackney as regional vice president.
Access

Access Group adopts co-CEO model to drive AI growth

Last month
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customer success
Access names Jon Jorgensen co-CEO with Chris Bayne to split tech and commercial roles as it targets AI-fuelled growth off GBP £1.2 billion sales.
Execs

Prometheus boosts APAC push with three Sydney leaders

Last month
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customer success
Prometheus expands its APAC enterprise push, hiring three senior leaders in Sydney to drive marketing, customer success and solution engineering.
Tim manton

GumGum appoints Tim Manton to lead NSW & QLD sales

Last month
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customer success
GumGum hires Tim Manton as Sales Director for NSW and QLD to drive attention-led advertising growth across key Australian markets.
Wildtech

Wild Tech strengthens APAC growth with new C suite

Last month
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customer success
Wild Tech bolsters APAC expansion, appointing three new C-suite leaders to drive AI-led solutions, operations and revenue growth.
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Workers get just 2-3 hours of real focus time a day

Last month
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customer success
New Hubstaff data shows workers average only 2-3 hours of true focus a day as meetings, app overload and AI tools fragment attention.
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Tricentis hires new leaders to drive AI powered growth

Last month
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customer success
Tricentis hires two senior leaders to accelerate AI-led growth after hitting USD $400 million ARR and securing USD $1.33 billion backing.
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Veeam appoints new leaders to drive data resilience push

Last month
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customer success
Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.
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EcoOnline names David Orstad Chief Customer Officer

Last month
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customer success
EcoOnline appoints David Orstad Chief Customer Officer to lead global customer functions and launch new managed services offering.
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Syspro maps AI-led overhaul, M&A push and new brand

Last month
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customer success
Syspro plots AI-led overhaul, acquisitive growth and a fresh global brand as it chases cloud-first, subscription-fuelled expansion.
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Assured Data Protection expands Tony Giannini’s remit

Last month
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customer success
Assured Data Protection widens Tony Giannini’s role to unite global innovation with Americas channel strategy for MSP-focused growth.
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Rimini Street honoured for agentic AI & client success

Last month
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customer success
Rimini Street secures multiple awards for agentic AI, customer service and leadership, as Hitachi Vantara client also earns industry honour.
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Constant Contact buys GURU event & education assets

Last month
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customer success
Constant Contact buys GURU Conference, SubjectLine.com and Certified GURU to deepen its email marketing tools, training and community reach.
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Five9 & Google Cloud launch unified AI contact centre CX

Last month
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customer success
Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.
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STG folds S&P EDM into Gresham & carves out thinkFolio

Last month
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customer success
STG completes S&P Global EDM and thinkFolio deal, folding EDM into Gresham while spinning thinkFolio out as a standalone portfolio firm.
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Nozomi opens APJ HQ in Singapore after USD $1bn deal

Last month
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customer success
Nozomi opens Asia Pacific and Japan base in Singapore as it ramps up industrial cyber security growth after a USD $1bn Mitsubishi deal.