Digital Engagement stories - Page 2
Consilium expands AI apps for Webex Contact Centre worldwide
Tue, 30th Sep 2025
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uc
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cx
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martech
Consilium Software has launched new AI-powered apps for Webex Contact Centre, enhancing quality management and voice automation across North America and Asia Pacific.
Granicus names Karthik Anbalagan to lead AI in public sector
Thu, 18th Sep 2025
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crm
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data analytics
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cx
Granicus appoints Karthik Anbalagan as General Manager of Emerging Technologies to lead AI innovation for government public sector engagement and services.
Generative AI drives 3,500% surge in US travel planning online
Mon, 8th Sep 2025
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data analytics
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genai
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ai
Generative AI use in US travel planning soared 3,500% YoY in July 2025, boosting consumer engagement and reshaping online trip research and bookings.
New book urges brands to prioritise authentic social media
Sat, 23rd Aug 2025
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cx
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martech
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digital engagement
Tom Miner's new book, Social First Brands, urges companies to build loyalty through authentic social media engagement, not boardroom-crafted marketing.
Forter unveils tools to help retailers manage agentic AI surge
Thu, 7th Aug 2025
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martech
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commerce systems
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risk & compliance
Forter launches new tools to help retailers track and manage rising agentic AI traffic, boosting fraud detection and enhancing eCommerce security.
Prime Day grows in Australia as shoppers hunt value & savings
Fri, 11th Jul 2025
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cx
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martech
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amazon
Prime Day in Australia gains momentum as shoppers seek bargains amid rising living costs, with retailers leveraging discounts and omnichannel strategies for growth.
AI transforms sports engagement as fans seek personalisation
Tue, 1st Jul 2025
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surveillance
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digital transformation
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martech
AI reshapes sports fandom, with 54% preferring AI tools for info and 67% seeking a single platform for personalised, interactive experiences.
LG launches Radio Optimism to boost meaningful digital bonds
Wed, 25th Jun 2025
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ai
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digital engagement
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social media
LG has launched Radio Optimism, an AI-powered music platform designed to foster deeper digital bonds amid growing social disconnection worldwide.
Consumer frustration, poor digital experiences on the rise
Tue, 20th May 2025
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cx
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martech
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digital engagement
91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.
Orlando Magic expand SAS AI partnership to personalise fan experience
Wed, 30th Apr 2025
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gaming
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data analytics
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cx
SAS expands partnership with Orlando Magic to harness AI and data analytics, enhancing live game and digital fan experiences via personalisation and dynamic pricing.
The impact of cost-cutting on technology vendors: Why scaling back on PR and marketing is a risky move
Mon, 7th Apr 2025
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fintech
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digital engagement
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opinion
Amid economic pressures, tech vendors risk significant revenue loss by slashing PR and marketing budgets, jeopardising visibility and market relevance.
TP report shows Gen Z prefer interactive communication
Fri, 4th Apr 2025
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cx
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martech
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digital engagement
A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.
Ikonz Studios secures funding for global AI expansion
Wed, 19th Feb 2025
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edutech
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physical security
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genai
Ikonz Studios has secured strategic Pre-Series A funding from prominent investors, bolstering its innovative AI-driven digital experiences and global expansion.
Digital experience can make or break brand relationships with customers
Fri, 23rd Jul 2021
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apps
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cisco
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digital engagement
Pandemic spikes digital service reliance; brands warned—flawless app experience now crucial for consumer loyalty.