Escalation stories
Why Build “Faster Horses” When What you Need is a Car?
Tue, 18th Nov 2025
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cx
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martech
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ai
AI Advocacy redefines customer service by eliminating frustrating escalations, pairing AI with humans to ensure seamless, continuous support and greater customer trust.
Why orchestration is key to scaling AI agents in procurement
Thu, 17th Jul 2025
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uc
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digital transformation
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physical security
In procurement, the true challenge of AI agents lies in their orchestration within complex workflows, not just their individual intelligence or autonomy.