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Opinion stories

Technologists need better visibility into IT performance to avoid more high profile outages
Outage

Technologists need better visibility into IT performance to avoid more high profile outages

'If it can happen to Facebook, it could happen to us.' This will be the concern in IT departments all over the world.

By Joe Byrne • 5 min read • Tue, 7th Dec 2021
Vale 2021, hello 2022: on the brink of full-out cyberwar
Malware

Vale 2021, hello 2022: on the brink of full-out cyberwar

2022 could be the year of a full-out cyberwar, with governments gearing up to strike back against cybercriminals.

By Joseph Carson • 5 min read • Mon, 6th Dec 2021
Tech infrastructure diversity holds key to better security
Malware

Tech infrastructure diversity holds key to better security

This year, a spate of high profile ransomware incidents has halted operations across business and critical infrastructures alike.

By Nat Kausik • 4 min read • Mon, 6th Dec 2021
Redefining 'the culture of analytics' in 2022
Data Analytics

Redefining 'the culture of analytics' in 2022

More Australian and New Zealand organisations are harnessing the power of AI and data to drive revenue growth and improve efficiencies.

By Ashley Kramer • 3 min read • Mon, 6th Dec 2021
The year ahead: Unpacking customer engagement and loyalty trends for 2022
Data Analytics

The year ahead: Unpacking customer engagement and loyalty trends for 2022

Loizou and Toolin predict key trends driving customer engagement and loyalty, including customer data activation and unique rewards.

By Billy Loizou and Miles Toolin • 3 min read • Mon, 6th Dec 2021
Investment in innovation: trends and opportunities
Artificial Intelligence

Investment in innovation: trends and opportunities

Investing in healthcare, technology, aged care, and the environment are the four major opportunities in the market as we move into 2022.

By Michael Kodari • 3 min read • Fri, 3rd Dec 2021
Video technology hard at work saving lives in the resources sector
Software-as-a-Service

Video technology hard at work saving lives in the resources sector

Video and data analytics are being used in the Australian mining industry to detect airborne particles and save lives.

By Brett Hansen • 4 min read • Fri, 3rd Dec 2021
Ten features of an effective business decision-making platform
Data Analytics

Ten features of an effective business decision-making platform

CFOs need access to large amounts of data, but lack the tools to perform deep data analysis. Decision-making platforms are emerging as valuable tools.

By David Hatt • 5 min read • Fri, 3rd Dec 2021
How organisations that leverage scalable platforms for ERP software can adapt to survive
Platform-as-a-Service

How organisations that leverage scalable platforms for ERP software can adapt to survive

Across Australia, state and federal governments are currently devising roadmaps to recovery for businesses and the economy.

By Brent Paterson • 3 min read • Thu, 2nd Dec 2021
How retailers can accelerate their business through card-linked loyalty programs
Data Analytics

How retailers can accelerate their business through card-linked loyalty programs

Card-linked loyalty programs offer a seamless way for retailers to build stronger customer relationships. Find out the benefits in this article.

By Cary Lockwood • 4 min read • Thu, 2nd Dec 2021
Cultural norms continue to drive F&B technology trends into the future
Mobility

Cultural norms continue to drive F&B technology trends into the future

The F-B industry has embraced technology as self-driven ordering, location agnostic functions, and guest expectations trend. #foodandbeverage #technology.

By Jarrod Kinchington • 4 min read • Thu, 2nd Dec 2021
The problem with near-misses in cybersecurity
Malware

The problem with near-misses in cybersecurity

Cybersecurity breaches in infrastructure organizations carry high potential for chaos. Proactive protection is crucial.

By Andrew Wilson • 3 min read • Thu, 2nd Dec 2021
From AI shop assistants to virtual changing rooms: Why human-centric tech will define the future of retail
Customer Relationship Management

From AI shop assistants to virtual changing rooms: Why human-centric tech will define the future of retail

The COVID-19 pandemic has driven Australians to online shopping, but there's still a desire for in-store experiences. How can retailers recreate this online?.

By Andal Alwan • 4 min read • Thu, 2nd Dec 2021
Virtual change rooms & AI shop assistants: Why the future of retail will be defined by human-centric tech
Customer Relationship Management

Virtual change rooms & AI shop assistants: Why the future of retail will be defined by human-centric tech

The COVID-19 pandemic has boosted online shopping in New Zealand, but consumers still value the in-store experience. How can retailers adapt?.

By Andal Alwan • 4 min read • Thu, 2nd Dec 2021
Dark clouds on the horizon: How to close the gaps in cloud security
Data Analytics

Dark clouds on the horizon: How to close the gaps in cloud security

Cloud security is more trusted than ever, but there are still gaps that need to be addressed. Find out what they are in this article.

By George Tsoukas • 5 min read • Thu, 2nd Dec 2021
Amid the Great Resignation, curiosity is an important skill for employees, according to new SAS study
Health Technologies

Amid the Great Resignation, curiosity is an important skill for employees, according to new SAS study

While curiosity can address critical business challenges, many organisations struggle to develop and harness this skill.

By Staff Writer • 6 min read • Thu, 2nd Dec 2021
How businesses can better adapt to meet the changing demands of customer experience
Customer Relationship Management

How businesses can better adapt to meet the changing demands of customer experience

The pandemic has had a significant impact on customer experience in businesses, highlighting the need for digital transformation and personalised solutions.

By Cameron Adams and Pushkar Taneja • 3 min read • Wed, 1st Dec 2021
Remote work will be driven by managed services going forward
Virtual Private Networks

Remote work will be driven by managed services going forward

Reflecting on the past year, it's clear that remote work played a significant role in maintaining business operations across ANZ.

By Geoffrey Willison • 4 min read • Tue, 30th Nov 2021
Flipping the traditional security model on its head: taking a data-first approach to cybersecurity
Data Protection

Flipping the traditional security model on its head: taking a data-first approach to cybersecurity

Organisations are shifting towards a data-first security approach as data protection becomes more complex in the digital age.

By Scott Leach • 5 min read • Tue, 30th Nov 2021