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Opinion Stories - Page 44

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Opinion stories

Global Stories

Opinion stories

AI & digital tools reshaping global business travel
Digital Transformation

AI & digital tools reshaping global business travel

By 2026, business travel programmes will be smarter, data‑driven and AI‑powered, making trips smoother for both travellers and employers.

By Suzanne Neufang • 3 min read • Fri, 30th Jan 2026
GSMA brings #ChangeTheFace Alliance into diversity push
Digital Transformation

GSMA brings #ChangeTheFace Alliance into diversity push

GSMA folds the #ChangeTheFace Alliance into its Connectivity for Good programme, bolstering global diversity and inclusion efforts in tech.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026
Travel That Means Business: Why Intentional, AI-Enabled Work Trips Will Define 2026
Digital Transformation

Travel That Means Business: Why Intentional, AI-Enabled Work Trips Will Define 2026

Global business travel spend hit USD $1.57 trillion in 2025, with AI-driven, intentional trips set to power faster growth into 2026.

By Suzanne Neufang • 3 min read • Fri, 30th Jan 2026
FOMO.ai unveils Hello Gordon for AI-led interviews
Software-as-a-Service

FOMO.ai unveils Hello Gordon for AI-led interviews

FOMO.ai has launched Hello Gordon, a voice-led AI interview tool that turns expert conversations into multi-format, search-ready content.

By Catherine Knowles • 3 min read • Fri, 30th Jan 2026
Analytic Partners named Forrester Wave Leader for 2026
Customer Experience

Analytic Partners named Forrester Wave Leader for 2026

Analytic Partners named a Leader in Forrester's 2026 marketing measurement Wave after topping current offering and scoring highly on strategy.

By Mark Tarre • 4 min read • Fri, 30th Jan 2026
Why SOC 2 Type 2 certification matters for brokers
Data Protection

Why SOC 2 Type 2 certification matters for brokers

Insurance brokers must scrutinise software vendors' SOC 2 Type 2 security to safeguard client data, compliance and operational resilience.

By Peter Waring • 6 min read • Thu, 29th Jan 2026
Duplicate patient records put care & finances at risk
Data Protection

Duplicate patient records put care & finances at risk

Duplicate patient records can jeopardise safety, inflate costs and risk fines; here's how better data practices and tools can prevent them.

By Bobby Joseph • 6 min read • Thu, 29th Jan 2026
Why lenders need fintech-level payments
Disaster Recovery

Why lenders need fintech-level payments

Lenders clinging to legacy payment rails are losing borrowers to fintechs that can approve, fund and collect on loans in near real time.

By Skyler Nesheim • 5 min read • Wed, 28th Jan 2026
SonicWall NSM 3.5 boosts secure-by-design firewalls
Firewalls

SonicWall NSM 3.5 boosts secure-by-design firewalls

SonicWall rolls out NSM 3.5 SaaS, baking credential, data and analytics security into everyday firewall management by default.

By Amelia Foss and Rakesh Ramesh • 3 min read • Wed, 28th Jan 2026
New email phishing tricks exploit QR codes & Teams
Unified Communications

New email phishing tricks exploit QR codes & Teams

QR codes in HTML, bogus Teams callbacks and fake Facebook windows are among new email scams sidestepping traditional security tools.

By Threat Analyst Team • 5 min read • Wed, 28th Jan 2026
Exposing the risks of customer churn using a connected graph
Customer Relationship Management

Exposing the risks of customer churn using a connected graph

Australian firms are using connected graphs to uncover hidden churn risks, predicting departures earlier and sharpening loyalty strategies.

By Peter Philipp • 5 min read • Wed, 28th Jan 2026
Building a Smarter RFP for Global Cloud Voice: 4 Essentials for 2026
Unified Communications

Building a Smarter RFP for Global Cloud Voice: 4 Essentials for 2026

IT leaders overhaul RFPs for global cloud voice, prioritizing outcomes, reach, expertise and control in a Microsoft Teams-first world.

By Zach Bennett • 4 min read • Wed, 28th Jan 2026

Stories from Other Regions

Opinion stories

The UK's Cyber Security and Resilience Bill is a defining moment for purposeful GRC
Data Protection

The UK's Cyber Security and Resilience Bill is a defining moment for purposeful GRC

The UK's Cyber Security and Resilience Bill puts GRC at the core of business, demanding real-time oversight, resilience and accountability.

By Mark Edgeworth • 3 min read • Fri, 30th Jan 2026
Is your month-end close dragging or nearing breaking point?
Software-as-a-Service

Is your month-end close dragging or nearing breaking point?

Discover how Canstar re-engineered month-end close, turning late nights and manual workarounds into a scalable, resilient finance platform.

By Annexa • 3 min read • Fri, 30th Jan 2026
Navigating the fragmented future: why enterprise connectivity needs a rethink
Firewalls

Navigating the fragmented future: why enterprise connectivity needs a rethink

As MPLS declines and the internet fragments, enterprises must build resilient, intelligent networks or see AI ambitions stall.

By Michel Muizer • 5 min read • Fri, 30th Jan 2026
A CX Measurement Gap That Has Been Circling for Years
Customer Experience

A CX Measurement Gap That Has Been Circling for Years

CX leaders are drowning in data yet missing early friction, as outdated metrics fail to reveal hidden effort across complex journeys.

By Jeff Blair • 4 min read • Thu, 29th Jan 2026
Expert details the data 'gold' fuelling retail media
Data Protection

Expert details the data 'gold' fuelling retail media

Australian retail media booms as brands race to turn fragmented customer data into 'gold' with unified, first-party identity and AI insight.

By Belinda Lloyd • 6 min read • Thu, 29th Jan 2026