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Opinion Stories - Page 8

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Opinion stories

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Opinion stories

Growing bigger and growing more complex are finally being treated as two different things
Software-as-a-Service

Growing bigger and growing more complex are finally being treated as two different things

Australian mid-sized firms may finally get serious accounting tools without paying ERP costs or enduring months of disruption.

By Phillip Vella • 6 min read • Last month
What Role Does Data Quality Play in Data Governance?
Data Analytics

What Role Does Data Quality Play in Data Governance?

Poor data is derailing AI projects and inflating delivery errors, customer service failures and compliance risks across organisations.

By Edmund Ng • 5 min read • Last month
From routing to revenue: Why payment orchestration has become a boardroom issue
Fintech

From routing to revenue: Why payment orchestration has become a boardroom issue

Diversifying away from single processors is pushing payment failures into a direct revenue risk, drawing CFOs into orchestration decisions.

By Ran Cohen • 4 min read • Last month
Why data architecture decides the efficiency of the cash cycle
Digital Transformation

Why data architecture decides the efficiency of the cash cycle

Fragmented systems still leave banks and retailers unable to see the full cash cycle, limiting forecasting and making route planning harder.

By Robert Rose • 4 min read • Last month
Southeast Asia's payment rails leave US merchants behind
Fintech

Southeast Asia's payment rails leave US merchants behind

US merchants risk missing billions in Southeast Asian sales as local instant-payment rails outgrow cards and stay entrenched.

By Yang Yang Zhang • 5 min read • Last month
The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • Last month
Only 14% of business leaders have full OT visibility - why it's time to take a more honest view of risk
Digital Transformation

Only 14% of business leaders have full OT visibility - why it's time to take a more honest view of risk

Fewer firms are overestimating OT security maturity, as only 14% can see their environments fully and gaps are coming into focus.

By Joshua Alcock • 5 min read • Last month
Why does the channel need to turn partner feedback into strategy?
Customer Experience

Why does the channel need to turn partner feedback into strategy?

Structured feedback can help firms spot shifting demand sooner and steer product, messaging and investment away from guesswork.

By Will Morey • 4 min read • Last month

Stories from Other Regions

Opinion stories

Your biggest competitor may have already launched, you've just never heard of them
Digital Transformation

Your biggest competitor may have already launched, you've just never heard of them

Banks risk being blindsided by new digital finance firms that are already moving money faster and attracting users beyond the old model.

By Paul Quickenden • 5 min read • Last month
The customer experience gap in cross-border payments
Fintech

The customer experience gap in cross-border payments

Delayed cross-border payments are costing banks millions and leaving businesses chasing funds they cannot trace.

By Yasmine Amani • 5 min read • Last month
Why some tax transformation projects succeed while others struggle
Digital Transformation

Why some tax transformation projects succeed while others struggle

Poor data, fragmented systems and weak processes are leaving some tax teams unable to reap the benefits of cloud roll-outs.

By Russell Gammon • 4 min read • Last month
Why trust should be the number one priority for AI customer experience
Digital Transformation

Why trust should be the number one priority for AI customer experience

Fewer than half of people globally trust AI, putting customer adoption and revenue at risk unless firms explain how systems make decisions.

By Martijn Gribnau • 5 min read • Last month
Why AI firms are redefining the value of office space and why flexibility is a premium worth paying for
Digital Transformation

Why AI firms are redefining the value of office space and why flexibility is a premium worth paying for

AI-driven expansion is pushing premium flexible offices into a strategic role, as firms pay more to open in weeks and hedge uncertain headcount.

By Robert How • 5 min read • Last month
We moved off ChatGPT, and 5 risks that we didn't account for as a cybersecurity company bubbled up
Software-as-a-Service

We moved off ChatGPT, and 5 risks that we didn't account for as a cybersecurity company bubbled up

Switching from ChatGPT to Copilot exposed data-loss, support and trust risks, as prompts and tools built by staff proved hard to move or manage.

By Adri Leite • 6 min read • Last month
EBIT-T -DA: AI's hidden line item, solving AI's growing cost problem with observability
Digital Transformation

EBIT-T -DA: AI's hidden line item, solving AI's growing cost problem with observability

AI spending is eroding margins and boards lack the real-time visibility needed to weigh token costs against business value.

By Gerardo Barranquero • 8 min read • Last month
Your engagement survey is doing its best, its best is no longer good enough
Software-as-a-Service

Your engagement survey is doing its best, its best is no longer good enough

Annual questionnaires are leaving managers blind to fast-moving workplace pressures, because they capture snapshots instead of actionable signals.

By Kim Severinsen • 5 min read • Last month
Beyond capital: How Scotland is shaping the future of fintech
Fintech

Beyond capital: How Scotland is shaping the future of fintech

Private backing and public funding are helping Scottish fintech firms scale AI tools, with Aveni's GBP £12 million round and FRIL's GBP £3.18 million boost.

By Pamela Bryer • 4 min read • Last month