Process automation stories

San Francisco healthcare startup TriFetch secures pre-seed backing from Nexus Venture Partners to automate calls, referrals and prior authorisations.

Mars broadens Google Cloud tie-up, making Gemini Enterprise the core AI layer for employees as it pushes unified search, custom agents and faster workflows.

Monk lands USD $25 million to expand software that spots invoice errors, portal rejections and missed contacts before finance teams chase payment.

KPMG, Workday and Google Cloud unveil AI digital assistant to speed month-end finance close, automate routine checks and preserve human sign-off.

ServiceNow and Google Cloud deepen AI tie-up as quarterly subscription revenue rises 19% and guidance is lifted after strong contract wins.

EcoVadis expands workplace AI rollout with Google Cloud, using Gemini Enterprise to automate internal tasks and train staff to build custom agents.

GE Appliances uses Gemini Enterprise to put AI into factories, logistics and supplier work, cutting backorders 25% and speeding shift summaries.

Tredence and Google Cloud unveil agentic AI accelerators to help enterprises shift from pilots to production across data, supply chains and customer service.

Cognizant deepens Google Cloud tie-up with embedded engineers, new Marketplace offers and a North American telecoms AI win.

Cognizant and Google Cloud have unveiled an AI-powered retail contact centre, with early trials claiming up to 85% query containment and faster service.

Tata Steel deploys more than 300 AI agents with Google Cloud to speed up maintenance, customer service and back-office work worldwide.

Quantium joins Google Cloud's Gemini Enterprise push with a new AI practice aimed at moving enterprise agents from pilots into production.

Funlab extends Dayforce across Australia, New Zealand and the US, giving 2,500 staff one workforce system and cutting onboarding time by up to five days.

Parloa study finds many global firms bury support details, while most chatbots fail to solve issues and phone menus remain frustrating.

KPMG deepens Google Cloud tie-up with AI agents for regulated sectors, including a Cardinal Health finance tool to tackle pricing disputes.

Infosys and Google Cloud widen partnership to package agentic AI tools for major industries, while training 100,000 staff on Gemini Enterprise.

Google Cloud turns Gemini Enterprise into a single control point for developers and staff as it adds governance, no-code building and partner agents.

Backbase unveils AI-native Banking OS to tackle fragmented bank operations and shared customer records, targeting practical AI gains across frontline work.

American University of Antigua partners with Druid AI to deploy agentic software that chases documents, logs enquiries and flags struggling students.

Agiloft's Astra AI contract tool targets legal, procurement, finance and sales teams with a free tier and stricter data safeguards.