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Sprinklr adds AI tools to speed customer responses
Software-as-a-Service

Sprinklr adds AI tools to speed customer responses

Faster real-time responses may help brands cut manual analysis as the new release links customer signals with AI tools across service and marketing.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
ARM Hub maps practical AI path for Australian factories
Robotics

ARM Hub maps practical AI path for Australian factories

Australian manufacturers could slash rework and compliance time if they embed AI in daily workflows, UTS-led research says.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Devolutions & Telegraph Ventures back Mizo in AI push
Software-as-a-Service

Devolutions & Telegraph Ventures back Mizo in AI push

The minority stake should help Mizo speed up AI ticket automation for managed service providers seeking to cut frontline support costs and delays.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Cast AI launches Kimchi Coding with production support
Software-as-a-Service

Cast AI launches Kimchi Coding with production support

Enterprises can now run the coding agent with tighter spending caps, data sovereignty controls and production support to curb AI development costs.

By Sean Mitchell • 4 min read • Yesterday
AnywhereNow puts Tendfor into Microsoft Marketplace
Software-as-a-Service

AnywhereNow puts Tendfor into Microsoft Marketplace

Microsoft customers can now buy a Teams-based contact centre and reception tool through its marketplace, simplifying procurement and deployment.

By Sean Mitchell • 4 min read • Last week
Sidetrade wins Hackett innovation award for AI overhaul
DevOps

Sidetrade wins Hackett innovation award for AI overhaul

The award reflects measurable gains from Sidetrade's AI-led redesign, which cut feature delivery from 60 days to three and slashed staffing needs.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Applause names Salvi chief executive as AI push grows
Digital Transformation

Applause names Salvi chief executive as AI push grows

The software tester is expanding into agentic AI validation as Aatish Salvi takes over from Chris Malone and Tacita Morway becomes Chief Technology Officer.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Finance leaders lose AI gains to verification work
Software-as-a-Service

Finance leaders lose AI gains to verification work

Many finance teams are spending the equivalent of days a week checking AI outputs, wiping out hoped-for productivity gains and slowing adoption.

By Sofiah Nichole Salivio • 4 min read • Last week
Grocery marketers struggle as campaign volumes surge
Software-as-a-Service

Grocery marketers struggle as campaign volumes surge

Missed promotion windows are costing grocery retailers up to EUR €50,000 as campaign production outpaces manual workflows.

By Sofiah Nichole Salivio • 4 min read • This month
ManageEngine launches marketplace with 170 extensions
Software-as-a-Service

ManageEngine launches marketplace with 170 extensions

Enterprises can now add more tailored IT tools after the new Marketplace passed 170 extensions and 10,000 downloads worldwide.

By Joseph Gabriel Lagonsin • 3 min read • This month
Seekr & Enabled Intelligence tie up on AI data scrutiny
Data governance

Seekr & Enabled Intelligence tie up on AI data scrutiny

Buyers in defence and regulated sectors will get a traceable chain of custody for training data as the firms target trust in AI procurement.

By Joseph Gabriel Lagonsin • 4 min read • This month
DXC marks five years of Dandelion neurodivergent scheme
Artificial Intelligence

DXC marks five years of Dandelion neurodivergent scheme

The scheme has kept more than 30 neurodivergent people in technology roles, as DXC expands support and AI training for the next UK cohort.

By Sofiah Nichole Salivio • 3 min read • This month
Google Cloud uses AI agents to secure software lifecycle
Cloud Security

Google Cloud uses AI agents to secure software lifecycle

Its internal security team says automated agents now speed vulnerability checks, patching and production monitoring as attacks intensify.

By Sean Mitchell • 4 min read • Last month

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Quality assurance stories

Crescendo appoints Andy Lee as Chief Executive Officer
Software-as-a-Service

Crescendo appoints Andy Lee as Chief Executive Officer

The move signals a push to win larger enterprise clients as the company seeks to replace fragmented customer service systems with AI-native software.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
In-house legal teams see AI returns in Legora study
Software-as-a-Service

In-house legal teams see AI returns in Legora study

AI is helping corporate lawyers answer stakeholders faster, with 97% of legal leaders in a new study citing quicker responses.

By Sean Mitchell • 4 min read • Last week
NTT Data & Hyster-Yale deploy AI for assembly checks
Digital Transformation

NTT Data & Hyster-Yale deploy AI for assembly checks

Manufacturers are under pressure to catch assembly faults earlier as the on-site system flags missing steps before products move on.

By Mark Tarre • 4 min read • Last week
BuildwellAI launches compliance platform for UK construction
Software-as-a-Service

BuildwellAI launches compliance platform for UK construction

UK contractors face heavier safety scrutiny as BuildwellAI's new platform aims to cut record-keeping gaps and defect risks.

By Sean Mitchell • 3 min read • Last week