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Real-time decisioning critical to meeting increased customer expectations
Customer Relationship Management

Real-time decisioning critical to meeting increased customer expectations

Real-time decisioning tools are crucial for meeting customer expectations, reducing churn, and improving the customer experience, says Pegasystems research.

By Shannon Williams • 3 min read • Wed, 21st Apr 2021
Forrester: Pegasystems a Leader in real-time interaction management
Customer Relationship Management

Forrester: Pegasystems a Leader in real-time interaction management

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.

By Ben Moore • 2 min read • Thu, 7th Mar 2019
New real-time data analytics tool sets out to revolutionise data management
Data Analytics

New real-time data analytics tool sets out to revolutionise data management

GRM Information Management has developed an actionable analytics tool that can revolutionise real-time insights into business-critical data.

By Julia Gabel • 2 min read • Wed, 10th Jan 2018
Data: A new frontier in the construction industry
Document Management

Data: A new frontier in the construction industry

Construction companies sitting on the sidelines need to take steps now to join the digital future – or risk being left behind.

By Milton Walters • 4 min read • Mon, 4th Dec 2017
Jucy books Promapp in to support global expansion
Education, Learning & Training

Jucy books Promapp in to support global expansion

Jucy Group has called on Promapp Solutions to provide a solution for easily capturing, streamlining and sharing processes as the company expands.

By Heather Wright • 2 min read • Mon, 16th Nov 2015
How to complete a successful digital transformation
Digital Transformation

How to complete a successful digital transformation

Mastering digital transformation: Firms must adapt to customer expectations, Teradata advises, harnessing analytics to thrive.

By Shannon Williams • 3 min read • Tue, 23rd Jun 2015
Check Point ups anti-malware campaign with threat extraction service for documents
Malware

Check Point ups anti-malware campaign with threat extraction service for documents

Check Point launches a revolutionary threat extraction service to cleanse documents of all malware, promising real-time network defence.

By Heather Wright • 2 min read • Tue, 24th Mar 2015
App of the Week: Orchestra
Apps

App of the Week: Orchestra

Orchestra revolutionises task management with seamless email integration and real-time collaboration features, making it more than just another To Do app.

By Staff Writer • 3 min read • Wed, 25th Apr 2012
Online helpdesk spreads satisfaction in NZ - Updated
Customers

Online helpdesk spreads satisfaction in NZ - Updated

New Zealand tops Zendesk's global customer satisfaction poll at 95%, while the French lag at 57%. Now, a new charity-linked plan boosts philanthropy.

By Staff Writer • 2 min read • Wed, 1st Feb 2012
Call-centre software offers real-time speech analysis
Software

Call-centre software offers real-time speech analysis

Interactive Intelligence's new software, CIC 4.0, provides real-time speech analysis, enabling managers to intervene during live customer interactions.

By Staff Writer • 1 min read • Thu, 14th Jul 2011

Stories from Other Regions

Real time data stories