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US SMBs use AI mainly for data analysis, schedules
Data Analytics

US SMBs use AI mainly for data analysis, schedules

Smaller firms are using artificial intelligence to cut admin time, with data analysis and scheduling topping the list of practical tasks.

By Sofiah Nichole Salivio • 3 min read • Last month
US small firms turn to AI tools to cut operating costs
Customer Relationship Management

US small firms turn to AI tools to cut operating costs

US small firms are leaning on AI to slash admin costs and free staff for higher-value work, avoiding deeper headcount cuts for now.

By Shannon Williams • 5 min read • Thu, 5th Mar 2026
8x8 adds AI tools to contact centre and WhatsApp CX
Unified Communications

8x8 adds AI tools to contact centre and WhatsApp CX

8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.

By Kaleah Salmon • 4 min read • Thu, 19th Feb 2026
AlethianAI debuts agentic AI tool for clinic billing
Robotic Process Automation

AlethianAI debuts agentic AI tool for clinic billing

AlethianAI unveils an agentic Diagnostic & Billing Assistant to cut denials, boost coding accuracy and ease audit pressure for clinics.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 28th Jan 2026
Opmed.ai unveils AI scheduling to transform rehab care
Data Analytics

Opmed.ai unveils AI scheduling to transform rehab care

Opmed.ai launches AI rehab scheduling, reporting 95% reimbursement approval, 90% shorter waits and 29% higher provider utilisation.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 6th Jan 2026

Global Stories

Scheduling stories

Dropbox launches three ChatGPT apps for workflow control
Software-as-a-Service

Dropbox launches three ChatGPT apps for workflow control

Users can now manage files, search workplace data and schedule meetings without leaving ChatGPT, as Dropbox ties three tools into the interface.

By Mark Tarre • 3 min read • Last month
Dropbox launches three apps inside ChatGPT for work
Storage

Dropbox launches three apps inside ChatGPT for work

Workers can now search files, share links and manage calendars in ChatGPT as Dropbox widens its push into AI office tools.

By Sofiah Nichole Salivio • 3 min read • Last month
Scale By Avec says strategic hiring is the key in the age of AI
Robotics

Scale By Avec says strategic hiring is the key in the age of AI

AI is forcing firms to rethink hiring, as Scale By Avec says training and human skills matter more than simple headcount cuts.

By Anthony Caruana • 6 min read • Fri, 27th Mar 2026
Nory opens New York base to power AI for US eateries
Software-as-a-Service

Nory opens New York base to power AI for US eateries

Irish-founded Nory opens a New York HQ to spearhead a US rollout of its AI platform aimed at cutting costs for pressured restaurants.

By Karen Joy Bacudo • 4 min read • Tue, 3rd Mar 2026
UKG, HR Crowd partner on SAP SuccessFactors WFM rollouts
Digital Transformation

UKG, HR Crowd partner on SAP SuccessFactors WFM rollouts

UKG partners with HR Crowd to deliver SAP SuccessFactors-aligned workforce management for complex, highly regulated employers in ANZ.

By Catherine Knowles • 3 min read • Fri, 30th Jan 2026
CommBox unveils Era AI Voice to transform call centres
Unified Communications

CommBox unveils Era AI Voice to transform call centres

CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.

By Sofiah Nichole Salivio • 3 min read • Wed, 28th Jan 2026
Elyos AI raises USD $13m to scale trade service agents
Software-as-a-Service

Elyos AI raises USD $13m to scale trade service agents

Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.

By Mark Tarre • 3 min read • Mon, 19th Jan 2026

Stories from Other Regions

Scheduling stories

Humanforce adds automated rewards tools for frontline
Human Capital Management

Humanforce adds automated rewards tools for frontline

Humanforce launches automated rewards and recognition tools to help frontline employers tackle high turnover, engagement and compliance gaps.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
Australia's costly inbox problem - are emails killing the nation's productivity?
Digital Transformation

Australia's costly inbox problem - are emails killing the nation's productivity?

Australia's clogged inboxes are quietly draining productivity, but AI-powered “communications mining” may finally turn email into an asset.

By Peter Graves • 3 min read • Mon, 23rd Feb 2026
Addison Lee trains staff in AI to boost London logistics
Smart Cities

Addison Lee trains staff in AI to boost London logistics

Addison Lee is training staff in AI and data with Multiverse to cut dead mileage, sharpen forecasting and boost London fleet efficiency.

By Sofiah Nichole Salivio • 4 min read • Tue, 10th Feb 2026
Leonard Cheshire launches AI Academy with Multiverse
Digital Transformation

Leonard Cheshire launches AI Academy with Multiverse

Leonard Cheshire teams up with Multiverse on an AI Academy to streamline admin, freeing frontline staff to focus more on hands-on care.

By Sofiah Nichole Salivio • 4 min read • Thu, 29th Jan 2026
SimplyBook.me launches AI voice tool for bookings
Data Protection

SimplyBook.me launches AI voice tool for bookings

SimplyBook.me rolls out AI Voice Booking, letting customers schedule appointments by speaking naturally on websites, WhatsApp and social channels.

By Melania Watson • 4 min read • Fri, 19th Dec 2025