Service Cloud stories
Authorised AI agents will now be able to call Salesforce functions across clouds with existing permissions, reducing the need for custom integrations.
Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.
Customers could move SAP workloads to AWS in days rather than weeks, as new integrations aim to cut migration time and expand AI use.
The move could speed finance closes and ERP migrations for customers as SAP ties more than 50 assistants to business data and controls.
Businesses could cut back-office cycle times by up to 70% as Salesforce expands Agentforce into finance, supply chain and compliance.
The deal gives private equity clients wider Salesforce support across sales, pricing and revenue systems, plus delivery teams in three regions.
Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.
Granicus deploys AI-powered digital front doors, transforming citizen engagement by streamlining government access for 5,000 agencies globally amid rising demand.
NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.
Granicus has launched its Service Cloud platform in Australia and New Zealand to help councils enhance digital services and boost community engagement.
Salesforce and Google have expanded their partnership to enhance AI capabilities, integrating Gemini models with Agentforce for improved customer interactions.
TrueDialog has launched its SMS application for Salesforce Marketing Cloud Engagement, enhancing SMS integration across the Salesforce ecosystem.
Salesforce's new Commerce Cloud integrates B2C, DTC, B2B, and more on a unified AI-powered platform, featuring autonomous agents for enhanced customer experiences.
Salesforce launches Salesforce Foundations, a major upgrade integrating Sales, Service, Marketing, Commerce, and Data Cloud features at no added cost, enhancing user experience.
Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.
Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.
London's rising AI investment is drawing Parloa into the capital as the company expands its European footprint and customer base.
AI is set to handle 60% of Australian customer queries by 2027, up from 31%, transforming service operations and boosting business efficiency.
Salesforce unveils Agentforce 3, enhancing control and visibility for enterprises to efficiently scale AI agents across operations amid rising global adoption.
Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.
