CFOtech US - Technology news for CFOs & financial decision-makers
United States

Service management Stories

American Stories

Service management stories

Convey acquires Selectron to broaden public sector software
Software-as-a-Service

Convey acquires Selectron to broaden public sector software

Utilities and local authorities could get a wider software stack as the combined group adds payments, inspections and fieldwork tools.

By Karen Joy Bacudo • 3 min read • 3 days ago
Avatier launches AI identity platform with pay-per-action
Software-as-a-Service

Avatier launches AI identity platform with pay-per-action

Enterprises can now avoid upfront licensing as charges shift to verified identity tasks, with a healthcare provider already piloting the system.

By Sean Mitchell • 4 min read • 3 days ago

Global Stories

Service management stories

PDQ adds ticketing integrations & macOS vulnerability tools
DevOps

PDQ adds ticketing integrations & macOS vulnerability tools

IT teams can now handle Mac and Windows vulnerabilities in one workflow, while support agents gain ticketing links that cut manual lookups and errors.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
Measure/demonstrate: TechnologyOne boosts council digital transformation
Software-as-a-Service

Measure/demonstrate: TechnologyOne boosts council digital transformation

Councils are being urged to track savings and focus on improvement after software roll-outs, as one New Zealand authority cuts ERP ownership costs by 38%.

By Donovan Jackson • 5 min read • Yesterday
TechForce joins Anthropic's Claude partner network
Data Protection

TechForce joins Anthropic's Claude partner network

Australian businesses gain local help to move Claude pilots into live use, with TechForce handling integration, governance and approvals.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Infosys expands Metsä Group IT deal with an AI focus
Manufacturing

Infosys expands Metsä Group IT deal with an AI focus

The multi-year overhaul should cut costs and improve issue resolution as Metsä Group consolidates global IT services under one partner.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Rimini Street launches AI governance service for firms
Digital Transformation

Rimini Street launches AI governance service for firms

The service targets firms struggling to monitor autonomous AI agents, as enterprises face wider security, compliance and cost risks.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Rimini Street launches AI governance service for firms
Digital Transformation

Rimini Street launches AI governance service for firms

The service targets firms struggling to control AI agents as they move from pilots into production and face growing security and compliance risks.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Intune satisfaction rises as IT teams battle manual work
Digital Transformation

Intune satisfaction rises as IT teams battle manual work

Despite high satisfaction, most IT teams still spend six to 15 hours a week on manual Intune tasks, survey findings show.

By Sean Mitchell • 4 min read • Last week
Bolt-on AI is the new lipstick on a pig; the pig is still running your enterprise
Software-as-a-Service

Bolt-on AI is the new lipstick on a pig; the pig is still running your enterprise

Enterprises risk wasting money on AI add-ons that change interfaces, not the legacy systems still limiting speed, autonomy and outcomes.

By Anurag Gurtu • 5 min read • Last week
Acronis launches AI tools for managed service providers
Software-as-a-Service

Acronis launches AI tools for managed service providers

Managed service providers are being given one environment for automation and ticket handling as Acronis seeks to reduce manual workloads and boost margins.

By Sofiah Nichole Salivio • 5 min read • Last week
AI is everywhere, but where's the return?
Manufacturing

AI is everywhere, but where's the return?

Businesses are under pressure to show AI payback as 81 per cent of Australian staff lose time each month to dysfunctional IT.

By Tristan Ohlenrott • 4 min read • Last week
Fergus launches capital for trade businesses with Stripe
Software-as-a-Service

Fergus launches capital for trade businesses with Stripe

Funding tied to sales could ease cash flow for Australian tradies, with offers based on payment activity through Fergus Pay.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Service management stories

Cello buys GKC Consulting to boost digital resilience
Data Analytics

Cello buys GKC Consulting to boost digital resilience

Customers will get fewer handovers during outages as Cello folds GKC Consulting's observability expertise into its network operations business.

By Sean Mitchell • 4 min read • 4 days ago
SnapLogic expands SnapGPT across integration lifecycle
Software-as-a-Service

SnapLogic expands SnapGPT across integration lifecycle

Enterprise teams can now use natural language to plan, build and troubleshoot integrations as SnapLogic widens SnapGPT across its platform.

By Mark Tarre • 4 min read • Last week
Servicely says AI cuts finance billing time by 92%
Software-as-a-Service

Servicely says AI cuts finance billing time by 92%

Back-office billing is emerging as an early AI win for finance teams, with one Servicely customer cutting invoice prep time by 92%.

By Karen Joy Bacudo • 4 min read • Last week
IFS posts 25% ARR growth as industrial AI demand rises
Software-as-a-Service

IFS posts 25% ARR growth as industrial AI demand rises

Industrial software buyers are shifting AI budgets into day-to-day operations, helping IFS lift annual recurring revenue 25% in H1 2026.

By Karen Joy Bacudo • 3 min read • Last week