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Short Message Service (SMS) Stories

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Short Message Service (SMS) stories

NiCE launches native Epic integration for healthcare
Software-as-a-Service

NiCE launches native Epic integration for healthcare

Hospitals could cut switching between systems as patient calls, messages and records are brought into one Epic workspace.

By Sean Mitchell • 3 min read • Wed, 15th Apr 2026

Global Stories

Short Message Service (SMS) stories

Max Factory doubles customer base with Vonage messaging
Digital Transformation

Max Factory doubles customer base with Vonage messaging

Paper flyers gave way to targeted WhatsApp, RCS and SMS campaigns, helping the Italian retailer lift its active customer base by 100% in a year.

By Sofiah Nichole Salivio • 3 min read • Last month
Sinch rebrands MessageMedia as Sinch Engage in Australia
Digital Transformation

Sinch rebrands MessageMedia as Sinch Engage in Australia

Existing customers will see no change to products or pricing as the renamed platform keeps SMS, MMS, WhatsApp and local support in place.

By Mark Tarre • 4 min read • Last month
Infobip RCS traffic surges 169% as US leads growth
Digital Transformation

Infobip RCS traffic surges 169% as US leads growth

Brands are moving beyond SMS, as Infobip's RCS traffic jumped 169.3% in the first half, with US interactions up 1,298.8%.

By Mark Tarre • 4 min read • Wed, 29th Jul 2026
Overtime & Authvia join up on receivables payments
Software-as-a-Service

Overtime & Authvia join up on receivables payments

Receivables teams could cut friction as the joint platform lets consumers settle balances during the same voice, SMS or digital exchange.

By Mark Tarre • 4 min read • Wed, 22nd Jul 2026
Eightfold launches Candidate Agent for hiring chats
Software-as-a-Service

Eightfold launches Candidate Agent for hiring chats

Recruiters could cut candidate drop-off as Eightfold's new tool folds job search, scheduling and FAQs into one conversation.

By Sofiah Nichole Salivio • 4 min read • Thu, 16th Jul 2026
8x8 named MetriStar top provider for CPaaS & CCaaS
Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • Thu, 2nd Jul 2026
Chirp Digital lifts SMS volume 2,300% with TrueDialogue
Software-as-a-Service

Chirp Digital lifts SMS volume 2,300% with TrueDialogue

Better text delivery has helped the fintech avoid carrier throttling and support headaches as clients rely on SMS to complete financial checks.

By Karen Joy Bacudo • 4 min read • Thu, 18th Jun 2026
Constant Contact launches SMS marketing tool in Australia
Software-as-a-Service

Constant Contact launches SMS marketing tool in Australia

Australian small firms get a faster way to reach customers as Constant Contact adds SMS to its email and social marketing platform.

By Mark Tarre • 3 min read • Thu, 4th Jun 2026

Stories from Other Regions

Short Message Service (SMS) stories

2degrees opens Marton satellite station for smartphone tests
Network Infrastructure

2degrees opens Marton satellite station for smartphone tests

Customers in remote parts of New Zealand may soon get voice, data and messaging on ordinary smartphones, after tests using AST SpaceMobile's network.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Blue Machines AI launches Floe for Indian customer chats
Fintech

Blue Machines AI launches Floe for Indian customer chats

The model aims to stop Indian customer-service bots from switching languages unnecessarily, reducing friction in live voice and chat exchanges.

By Mark Tarre • 4 min read • Last month
Nearly half of UK adults question message authenticity
Phishing

Nearly half of UK adults question message authenticity

Trust in digital messages is fraying, with 46% of UK adults doubting whether an email or text was genuine, according to new research.

By Sean Mitchell • 4 min read • Fri, 31st Jul 2026
Babeltext expands translation platform to 249 languages
Software-as-a-Service

Babeltext expands translation platform to 249 languages

The Sydney-based firm says the upgrade could help agencies handle routine multilingual enquiries faster, while keeping humans in the loop.

By Sean Mitchell • 5 min read • Tue, 28th Jul 2026
KPMG names eight Irish tech finalists for 2026 prize
Software-as-a-Service

KPMG names eight Irish tech finalists for 2026 prize

Healthcare and AI start-ups dominate the shortlist, as investors prepare to hear pitches from firms tackling accessibility, childcare and drug delivery.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 3rd Jul 2026
Chaty.ai raises USD $1.15 million to boost tourism AI
Customer Experience

Chaty.ai raises USD $1.15 million to boost tourism AI

Tourism operators could capture more bookings as an AI receptionist now answers missed calls, checks availability and takes payments automatically.

By Sean Mitchell • 3 min read • Fri, 26th Jun 2026
iQanAI launches conversational AI sales app across SEA
Software-as-a-Service

iQanAI launches conversational AI sales app across SEA

Businesses across Singapore, Malaysia and Indonesia can now automate multilingual chat sales around the clock, reducing missed leads and follow-up delays.

By Mark Tarre • 3 min read • Fri, 19th Jun 2026
The importance of a work culture of safety
Risk & Compliance

The importance of a work culture of safety

Weak safety culture and poor handover practices left Port Otago workers exposed when runaway wagons rolled back during a routine shunt.

By Staff Writer • 4 min read • Sat, 18th Apr 2026