Telephony stories
FMG swaps Avaya for Interactive Intelligence to enhance NZ rural insurance service with innovative multi-channel communication.
Companies investing in unified communications solutions report a tremendous return on investment for their efforts.
Maria Martinez-Torres of Microsoft NZ champions Lync as the future of corporate telephony, highlighting its comprehensive communication solutions.
Dean Hodgson of Zeacom stresses enhancing customer experience in contact centres as essential for reducing churn, with swift problem resolution.
Cloud is a fashionable buzz word at the moment, regularly thrown round by anyone who's got two cents to put in on upcoming IT trends.
Enterprises are shifting from traditional telephony to cloud-based solutions, sparking interest in the New Zealand market.
New Zealand climbs to 17th in ICT Development Index, surpassing Australia, but faces high costs in fixed telephony and broadband services.
As video communication surges, network health faces new challenges. A SolarWinds survey shows 89% of networks integrate video, pushing admins to adapt rapidly.
Here are some of the trends identified by the New Zealand Unified Communications Market Report 2011 from Frost & Sullivan:.
VoIP revolutionises business telecoms, ditching traditional phone lines for internet calls, boosting quality and slashing costs.
Wholesale broadband price wars ignite as UK gears up for ultrafast fibre, promising a digital revolution in business communications.
Unified communications (UC) can elevate how SMBs handle internal and external tasks, offering cost-effective, scalable, and manageable IT solutions.
In 2020, expect your TV to double as an email hub, the eco wallet to track your carbon footprint, and your sofa to manage video calls, forecasts Ericsson.
TelePresence is collaboration technology that uses high definition, life-size images with advanced audio and finely-tuned ambient elements.
Every vendor will talk about the flexibility of their systems; most, however, do not provide truly customised services.
Comworth has promoted Murray Mansfield to Southern Region Channel Manager, Telephony, to boost Zultys IP Phone Systems' presence across New Zealand.
Dynaflow (www.dynaflow.co.nz) designs and builds hydraulic equipment and its business includes the Hose Doctor mobile service franchises.
Compass Communications partners with Nokia Siemens Networks and Agile Integration to unbundle exchanges in New Zealand.
