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EU AI Act pushes firms towards stronger governance
Data Protection

EU AI Act pushes firms towards stronger governance

New transparency rules will force customer-facing AI tools to disclose themselves, while banks and SMBs face tougher oversight of models and data.

By Sofiah Nichole Salivio • 6 min read • Fri, 31st Jul 2026
Generate launches Ones to Watch for ANZ B2B marketers
Social Media

Generate launches Ones to Watch for ANZ B2B marketers

In-house B2B marketers in Australia and New Zealand will gain more visibility as Generate opens shortlists across 19 award categories.

By Regine Laguilles • 4 min read • Thu, 30th Jul 2026
AI must earn trust through governance & infrastructure
Data Protection

AI must earn trust through governance & infrastructure

Public confidence is lagging behind rapid AI rollout, with consumers demanding stronger governance, security and transparency from companies.

By Sofiah Nichole Salivio • 5 min read • Wed, 15th Jul 2026
CrayonIQ says APAC CX buying shifts to AI strategy
Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • Thu, 2nd Jul 2026
Twilio voice AI builds Guinness price index across pubs
Digital Transformation

Twilio voice AI builds Guinness price index across pubs

Thousands of pub prices were gathered by automated calls, showing how voice AI can do large-scale field research beyond chatbots.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 23rd Jun 2026
8x8 adds real-time translation and model choice to AI Studio
Software-as-a-Service

8x8 adds real-time translation and model choice to AI Studio

Agents can now keep multilingual support calls on the line without an interpreter, as 8x8 rolls out real-time voice translation across 13 languages.

By Sean Mitchell • 3 min read • Wed, 17th Jun 2026
Drata launches AI agent governance for enterprises
Digital Transformation

Drata launches AI agent governance for enterprises

Enterprise buyers are demanding proof of what AI agents do, as scrutiny rises over permissions, ownership and audit trails across organisations.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 16th Jun 2026
Drata expands platform to govern enterprise AI agents
Cloud Security

Drata expands platform to govern enterprise AI agents

Security teams are being pushed to track unsanctioned AI agents after AI-related questions in procurement rose more than 30% in nine months.

By Sean Mitchell • 4 min read • Sat, 13th Jun 2026
Vertice buys Vendr to build bigger procurement dataset
Digital Transformation

Vertice buys Vendr to build bigger procurement dataset

The deal will give procurement teams access to a larger pricing dataset spanning USD $75 billion in indirect spend, boosting negotiation insight.

By Sofiah Nichole Salivio • 4 min read • Thu, 4th Jun 2026
Twilio launches tools for human & AI conversations
Unified Communications

Twilio launches tools for human & AI conversations

Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 7th May 2026
Stripe unveils Google AI commerce push & token billing
Crypto

Stripe unveils Google AI commerce push & token billing

The new tools could let merchants sell inside AI apps and bill for token use in real time, while tightening fraud checks.

By Karen Joy Bacudo • 5 min read • Tue, 5th May 2026
Agentic era and the UI transition
Digital Transformation

Agentic era and the UI transition

AI agents are set to erode ad-funded web traffic, forcing businesses to pivot from screen-based funnels to metered API revenue.

By Ned Shawa • 5 min read • Thu, 23rd Apr 2026
Twilio launches embeddable Flex contact centre for apps
Unified Communications

Twilio launches embeddable Flex contact centre for apps

Businesses can now embed contact centre functions into apps as Twilio adds a Flex SDK, Salesforce Voice integration and new pricing.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 17th Apr 2026
Twilio survey finds conversational AI adoption gap widens
Unified Communications

Twilio survey finds conversational AI adoption gap widens

Direct use is boosting trust in conversational AI, with 82% of active users reporting measurable value and many still wary of deployment costs.

By Shannon Williams • 3 min read • Thu, 9th Apr 2026
Fragmented tech hinders Australia's AI agent gains
Unified Communications

Fragmented tech hinders Australia's AI agent gains

A Twilio poll found 85% of Australian marketing and CX leaders blame fragmented systems for weaker AI agent productivity and higher workloads.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Apr 2026

Stories from Other Regions

Twilio stories

Why 'admin parties' should serve as a warning to marketers
Digital Transformation

Why 'admin parties' should serve as a warning to marketers

Consumers are increasingly muting and unsubscribing, forcing brands to compete with inbox fatigue and attention overload rather than rival campaigns.

By Sam Richardson • 4 min read • Wed, 3rd Jun 2026
NeonNow launches AI customer platform across 170 markets
Software-as-a-Service

NeonNow launches AI customer platform across 170 markets

Partners can now sell voice, messaging and AI-led service tools in 170 markets as the Sydney-founded firm expands overseas.

By Kaleah Salmon • 3 min read • Thu, 2nd Apr 2026