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Quiq launches Voice AI & rebrand for customer service
Software-as-a-Service

Quiq launches Voice AI & rebrand for customer service

Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.

By Sofiah Nichole Salivio • 4 min read • Last week
Vapi raises USD $50 million as calls pass 1 billion
Digital Transformation

Vapi raises USD $50 million as calls pass 1 billion

The funding will help Vapi scale its voice AI platform as enterprise demand surges and more than 1 billion calls flow through its agents.

By Sofiah Nichole Salivio • 4 min read • Last week
MongoDB adds AI tools for production agents in Atlas
DevOps

MongoDB adds AI tools for production agents in Atlas

Enterprises running AI agents can now cut infrastructure overhead, as MongoDB adds automated embeddings, memory and faster database performance.

By Mark Tarre • 4 min read • Last week
OpenAI launches three new voice models for developers
Customer Experience

OpenAI launches three new voice models for developers

Developers could soon build voice apps that handle tasks and translations in real time, as OpenAI adds three new audio models to its API.

By Mark Tarre • 4 min read • This month
Twilio launches tools for human & AI conversations
Unified Communications

Twilio launches tools for human & AI conversations

Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.

By Joseph Gabriel Lagonsin • 5 min read • This month
Dex raises USD $5.3 million seed round led by Notion
Human Capital Management

Dex raises USD $5.3 million seed round led by Notion

The London startup will use the cash to expand in the US as its AI matching tool gains traction with engineers and employers.

By Karen Joy Bacudo • 4 min read • This month
Infios launches AI agents for supply chain workflows
Software-as-a-Service

Infios launches AI agents for supply chain workflows

Orders and shipments can now be rebooked in minutes as Infios pushes AI deeper into live logistics systems amid persistent disruption.

By Catherine Knowles • 3 min read • This month
Google sees retail success with agentic commerce push
Unified Communications

Google sees retail success with agentic commerce push

Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.

By Sean Mitchell • 4 min read • Last month
Newo appoints Jason Luo as Chief Executive Officer
Unified Communications

Newo appoints Jason Luo as Chief Executive Officer

Missed calls at small firms are becoming a bigger revenue risk as Newo expands its AI receptionist tools beyond the US and into Europe.

By Mark Tarre • 4 min read • Last month
Aryza acquires Umbrella Tech in AI collections push
Software-as-a-Service

Aryza acquires Umbrella Tech in AI collections push

The deal gives lenders round-the-clock voice automation in more than 100 languages, aiming to cut costs and improve compliance in collections.

By Karen Joy Bacudo • 3 min read • Last month
8x8 launches AI Studio for customer experience agents
Software-as-a-Service

8x8 launches AI Studio for customer experience agents

Businesses can now build AI agents without specialist developers, as 8x8 rolls out early access to its Studio on the customer experience platform.

By Catherine Knowles • 4 min read • Last month
Synthflow appoints Matt Alexander as Channel Chief
Software-as-a-Service

Synthflow appoints Matt Alexander as Channel Chief

The hire signals a sharper push into overseas growth as the AI customer service software group deepens partnerships in the US and beyond.

By Sofiah Nichole Salivio • 3 min read • Last month
OpenAI raises USD $122 billion in record AI funding
Software-as-a-Service

OpenAI raises USD $122 billion in record AI funding

Investor appetite for AI remains intense as OpenAI's new cash haul lifts its valuation to USD $852 billion and deepens its compute push.

By Mark Tarre • 4 min read • Last month
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

The voice AI company is scaling after fresh funding, as new executives aim to deepen ties with enterprise clients across retail and healthcare.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Voice AI stories

Plaud launches AI note-taking devices in Australia
Data Protection

Plaud launches AI note-taking devices in Australia

Australian professionals now have two purpose-built recording tools that turn meetings and calls into summaries, notes and action items.

By Mark Tarre • 3 min read • Last week
Heidi report says AI tool cuts NHS paperwork by 86%
Data Protection

Heidi report says AI tool cuts NHS paperwork by 86%

NHS clinicians using the tool reclaimed more than four million hours of capacity, while paperwork time fell and burnout eased across pilots.

By Joseph Gabriel Lagonsin • 5 min read • This month
Narwhal Labs raises GBP £20 million for DeepBlue OS
Software-as-a-Service

Narwhal Labs raises GBP £20 million for DeepBlue OS

The Bristol startup’s pay-as-you-use platform targets firms in regulated sectors that need to automate customer contacts without long deployments.

By Mark Tarre • 3 min read • Last month