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Voice of the Customer Stories - Page 2

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Voice of the Customer stories

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Voice of the Customer stories

AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
AlgoSec posts record 2025 growth on hybrid cloud demand
Firewalls

AlgoSec posts record 2025 growth on hybrid cloud demand

AlgoSec posts record 2025 as hybrid cloud surge drives 37% new business growth, strong ARR gains and rapid uptake of its Horizon platform.

By Karen Joy Bacudo • 4 min read • Fri, 20th Feb 2026
UiPath secures five spots in G2 2026 Best Software Awards
DevOps

UiPath secures five spots in G2 2026 Best Software Awards

UiPath lands five places in G2's 2026 Best Software Awards, spanning AI, development, IT management and global seller categories.

By Sean Mitchell • 4 min read • Thu, 19th Feb 2026
NiCE Cognigy wins sole Gartner Customers' Choice nod
Software-as-a-Service

NiCE Cognigy wins sole Gartner Customers' Choice nod

Verified customer reviews have lifted Cognigy.AI to the top peer-voted spot in Gartner's enterprise conversational AI rankings, with a 4.8 rating.

By Sean Mitchell • 3 min read • Wed, 4th Feb 2026
AI to transform qualitative research into measurable data
Data Analytics

AI to transform qualitative research into measurable data

Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.

By Sean Mitchell • 3 min read • Mon, 2nd Feb 2026
Constructor earns sole Customers' Choice in Gartner report
Customer Experience

Constructor earns sole Customers' Choice in Gartner report

Constructor named sole Customers' Choice in 2025 Gartner Peer Insights report for search and product discovery, earning perfect user rating.

By Kaleah Salmon • 3 min read • Fri, 30th Jan 2026
Dynatrace wins top observability & cloud security nods
DevOps

Dynatrace wins top observability & cloud security nods

Dynatrace wins dual accolades as Gartner customers' choice and ISG Leader for observability and cloud-native security in 2025 reports.

By Melania Watson • 4 min read • Tue, 27th Jan 2026
Horizon3.ai hires Andres Botero to drive global push
Software-as-a-Service

Horizon3.ai hires Andres Botero to drive global push

Horizon3.ai names veteran marketer Andres Botero CMO to spearhead global expansion after a USD $100 million funding boost.

By Sean Mitchell • 4 min read • Sat, 10th Jan 2026
Denodo named Leader in 2025 Gartner data integration MQ
Virtualisation

Denodo named Leader in 2025 Gartner data integration MQ

Denodo named a Leader in Gartner's 2025 Magic Quadrant for data integration, its sixth straight top-tier ranking amid rising AI demand.

By Mark Tarre • 5 min read • Fri, 9th Jan 2026
Kubus bolsters leadership with new marketing & HR heads
Network Infrastructure

Kubus bolsters leadership with new marketing & HR heads

Kubus names Katie Hunt as Head of Marketing and promotes Liv Duncan to Head of HR, strengthening leadership for global growth plans.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025
Sysdig appoints Gary Olson & Crendal Kear to executive team
Software-as-a-Service

Sysdig appoints Gary Olson & Crendal Kear to executive team

Sysdig has appointed Gary Olson as Chief Revenue Officer and Crendal Kear as Chief Business Officer amid a 337% rise in user adoption of its AI-driven security technology.

By Melvin Hipolito • 3 min read • Tue, 1st Apr 2025
Medallia unveils Fabrice Martin as new Chief Product Officer
Software-as-a-Service

Medallia unveils Fabrice Martin as new Chief Product Officer

Medallia has appointed Fabrice Martin as Chief Product Officer, bringing over 30 years of experience to enhance its customer experience solutions.

By Moritz Florian • 2 min read • Sat, 22nd Feb 2025

Stories from Other Regions

Voice of the Customer stories

Illumio named Gartner Customers' Choice for security
Firewalls

Illumio named Gartner Customers' Choice for security

Illumio earns Gartner Customers' Choice for network security microsegmentation, scoring 4.8 out of 5 with 98% willing to recommend.

By Mark Tarre • 5 min read • Thu, 29th Jan 2026
Peer Software earns spot in Gartner 2025 customer report
Storage

Peer Software earns spot in Gartner 2025 customer report

Peer Software has been named in Gartner's 2025 Voice of the Customer report for hybrid cloud storage, reflecting strong enterprise reviews.

By Catherine Knowles • 4 min read • Fri, 12th Dec 2025
ControlUp named Gartner Customers' Choice for DEX
Data Analytics

ControlUp named Gartner Customers' Choice for DEX

ControlUp named a 2025 Gartner Customers' Choice for DEX tools, scoring 4.8/5 with 94% of customers willing to recommend its platform.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
Synology receives 4.7 rating in 2025 Gartner customer report
Storage

Synology receives 4.7 rating in 2025 Gartner customer report

Synology earned a 4.7 out of 5 rating in Gartner's 2025 Voice of the Customer report, reflecting strong user satisfaction in primary storage platforms.

By Melvin Hipolito • 2 min read • Tue, 19th Aug 2025
Exclusive: How Telstra Health's digital tools are driving change in Australia's healthcare
Digital Transformation

Exclusive: How Telstra Health's digital tools are driving change in Australia's healthcare

Telstra Health is revolutionising Australia's healthcare landscape with digital tools addressing workforce shortages and inequities, according to Jennifer Beer.

By Melania Watson • 5 min read • Mon, 14th Apr 2025