Whatsapp stories

Infobip forecasts that AI, ethical messaging, and new channels like RCS will transform UK customer experience by 2026, focusing on real-time personalisation and trust.

A WhatsApp API flaw exposed details of 3.5 billion users, including millions in Asia, raising significant privacy and cybersecurity concerns worldwide.

Shopify merchants face a new challenge: real-time multilingual messaging to support global shoppers beyond translated storefronts, boosting trust and sales.

Msg1 introduces multilingual messaging to help creators monetise meaningful, direct conversations with global audiences beyond language barriers.

Msg1 lets creators earn by charging for direct chats with fans in 195 languages, using real-time translation across popular messaging apps worldwide.

Babeltext enables Shopify merchants to communicate in 195 languages via AI-powered messaging, easing global sales and boosting customer confidence.

By 2026, CPaaS may surpass traditional contact centres as RCS adoption and AI drive automated, interactive customer engagement experiences.

Sydney-based Babeltext is expanding AI access to over 6.9 billion mobile users by enabling seamless, multilingual interactions via messaging apps and basic phones.

LeapXpert and Iron Bow partner to deliver secure, compliant messaging solutions for US government agencies amid rising communication challenges.

Retail brands will send a record 3.9 billion messages in the 2025 shopping season, up 15%, as AI and richer digital channels boost customer engagement.

Indian festive campaigns face digital clutter; brands must blend cultural relevance, creativity and technology to truly connect and stand out this season.

Australians lost over AUD $87,000 to scams last year, with risky cyber habits like password reuse and oversharing on social media putting many at threat.

SALESmanago appoints Phil Draper as CEO to lead global expansion and enhance AI-driven customer engagement on its platform used by 3,600 firms worldwide.

Premier CX and CommBox have launched JourneyHub, an AI-driven recruitment platform enabling seamless, personalised candidate communication across multiple digital channels.

Australian public sector can match private sector digital experiences by adopting interoperable platforms, unified channels, shared tools, and AI to enhance service delivery.

Varonis launches Interceptor AI platform to swiftly detect and block sophisticated email phishing, strengthening defences against AI-driven social engineering attacks.

Research finds Facebook, WhatsApp, and TikTok most privacy-invasive, while Discord tops the list for safeguarding user data and resisting AI training use.

Dashmote has raised $6 million to launch DashSalesAI, an AI agent boosting efficiency for field sales teams via mobile platforms like WhatsApp.

Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.

Datadog appoints Ami Vora, former Chief Product Officer at Faire, to its Board to enhance product innovation and support company growth.