Zendesk Stories

American Stories

Zendesk stories

Hexnode links UEM to ServiceNow incident management

IT teams can now manage device incidents and remote fixes from ServiceNow, cutting console-hopping and improving audit trails across Hexnode UEM.

By Sofiah Nichole Salivio • 3 min read • Last month

Global Stories

Zendesk stories

Software-as-a-Service

Zendesk's outcome-based pricing balances AI with human touch

Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.

By Anthony Caruana • 4 min read • Last week

Software-as-a-Service

PDQ adds ticketing integrations & Mac vulnerability tools

Support teams can now handle device context and remediation in one place as PDQ widens its Windows and macOS management tools.

By Joseph Gabriel Lagonsin • 4 min read • This month

DevOps

PDQ adds ticketing integrations & macOS vulnerability tools

IT teams can now handle Mac and Windows vulnerabilities in one workflow, while support agents gain ticketing links that cut manual lookups and errors.

By Joseph Gabriel Lagonsin • 3 min read • This month

Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • Last month

Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

Pay.com.au adopts Zendesk AI ahead of US expansion

Centralising support has cut costs and handling times as the fintech gears up for its first US office in a $35 trillion market.

By Karen Joy Bacudo • 3 min read • Tue, 30th Jun 2026

Software-as-a-Service

Zendesk contact centre voice passes 100 contact centers customers

High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.

By Sean Mitchell • 4 min read • Fri, 19th Jun 2026

Software-as-a-Service

Zendesk pledges USD $100 million to boost startup scheme

The two-year pledge is aimed at easing early software costs for founders and tightening Zendesk's grip on startup buying decisions.

By Mark Tarre • 4 min read • Fri, 29th May 2026

Software-as-a-Service

Zendesk names Tifenn Dano Kwan as Chief Marketing Officer

The hire underscores Zendesk's push to turn surging AI bookings into revenue, with demand set to top USD $400 million next year.

By Sofiah Nichole Salivio • 4 min read • Thu, 28th May 2026

Digital Transformation

Gainsight launches Developer Studio & Skilljar tie-up

Customer support teams could gain more control as the new toolkit cuts developer queues and ties training into community hubs.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 27th May 2026

Data Protection

FaceUp raises USD $5 million to expand compliance suite

The funding will help the Czech software group widen its whistleblowing tool into investigations and disclosure management for larger employers.

By Karen Joy Bacudo • 4 min read • Fri, 22nd May 2026

Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 20th May 2026

Hybrid Cloud

Airbyte launches agents to unify data for AI workflows

Businesses struggling with fragmented records can now give AI agents a shared data layer, as Airbyte adds search and write tools for workflows.

By Sean Mitchell • 4 min read • Fri, 8th May 2026

Software-as-a-Service

Microsoft launches Agent 365 to oversee AI agents

Its general release gives IT teams a single place to monitor and secure AI agents as shadow deployments spread across workplace software and cloud tools.

By Mark Tarre • 4 min read • Mon, 4th May 2026

Stories from Other Regions

Zendesk stories

Software-as-a-Service

Crescendo launches AI-native customer experience platform

Businesses may cut CX stack costs by more than 60% as Crescendo bundles AI agents, ticketing and workforce tools into one platform.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

Digital Transformation

Stewart Golf cuts customer response times to one minute

Weekend and overseas customers are getting answers far faster, as the golf trolley maker's AI assistant now handles most routine queries around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 19th Jun 2026