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Customer retention stories
Distributors stockpile as Phocas flags planning gaps
Last week
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data analytics
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digital transformation
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cx
Distributors stockpile more inventory as a Phocas report warns planning gaps and data limits are raising costs and operational complexity.
From listening to leading: Why the best customer strategies close the loop
Last week
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cx
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martech
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ai
In a world of inbox overload, winning customer strategies turn feedback into visible action, proving listening must lead to trust.
Tamr doubles SaaS revenue as AI drives data mastering
Last week
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uc
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data analytics
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digital transformation
Tamr's direct SaaS revenue surges 102% as enterprises embrace AI-driven data mastering to underpin production-ready AI deployments.
Amperity hires Bridget Perry as chief marketing officer
Last week
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data protection
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digital transformation
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cx
Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.
Grafana: Turning data chaos into developer efficiency and CFO savings
Last week
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devops
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data analytics
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siem
Grafana leans on AI-powered observability and Adaptive Telemetry to sharpen developer insight while slashing cloud bills by up to 50%.
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Revenue analytics: How to use monetization data to drive value
Last week
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data analytics
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digital transformation
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cx
Technology firms are turning to revenue analytics, using real-time usage and entitlement data to sharpen pricing and unlock new growth.
DC Advisory hires Oliver Parker to lead London tech M&A
Last week
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fintech
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cx
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martech
DC Advisory has hired Oliver Parker as London Managing Director in its Technology & Software team, boosting senior software M&A firepower.
How insurance providers are making their customer data AI ready
Last month
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data analytics
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digital transformation
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cx
Insurers race to clean and connect sprawling customer records into a single AI‑ready view, paving the way for hyper‑personalised cover.
Multiverse hires Jay Richman as Chief Product Officer
Last month
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cx
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martech
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digital entertainment
Multiverse names ex-Amazon and Spotify leader Jay Richman CPO as revenue tops USD $100 million and its AI learning platform rapidly scales.
Ultimo names Philip Neal Chief Revenue Officer role
Last month
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manufacturing
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cx
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martech
Ultimo appoints Philip Neal as Chief Revenue Officer to drive global growth and AI-augmented EAM strategy across North America, EMEA and APAC.
Upgrade advantage: Why security enhancements matter for MSPs and MSSPs
Last month
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firewalls
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vpns
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digital transformation
For MSPs and MSSPs, next-gen firewall upgrades are now critical to stay secure, competitive and ready for relentless cyber threats.
Firms race to counter fast-evolving AI-driven fraud
Last month
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data analytics
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digital transformation
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fintech
Half of fraud chiefs say fast-changing, AI-powered scams are outpacing their defences, forcing a shift to real-time, adaptive protection.
Evergreen accelerates MSP deals with UK B Corp buy
Last month
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digital transformation
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cx
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martech
Evergreen seals 47 deals in 2025 and snaps up its first UK B Corp MSP, Optimising IT, to deepen global managed services expansion.
KnowBe4 appoints Kelly Morgan as Chief Customer Officer
Last month
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cloud security
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cx
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phishing
KnowBe4 appoints former DocuSign executive Kelly Morgan as chief customer officer to steer global client strategy amid rising AI security risks.
Zoho tops one million paying customers in 30th year
Last month
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saas
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crm
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data analytics
Zoho marks 30th anniversary by topping one million paying customers and 150 million users, with 2025 revenue up 20% year on year.
AI referrals surge as web traffic falls & costs rise
Last month
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data analytics
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cx
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martech
AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.
Geekflare pivots from publishing to launch SaaS tools
Last month
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saas
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digital transformation
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cx
Geekflare shifts from pure tech publisher to SaaS, launching Geekflare AI and Geekflare API after surpassing 100 million global readers.
Nebula links partner rewards to ESG outcomes at renewal
Last month
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cx
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martech
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partner programmes
Nebula launches an Impact Rewards scheme that ties partner renewal perks to carbon credits, social housing upgrades and service governance.
Exclusive: Celonis' Kerry Brown warns CIOs to 'remove chaos'
Last month
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data analytics
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digital transformation
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cx
Celonis touts digital twins and process data as the missing link to turn scattered enterprise AI experiments into measurable business gains.
Identity Digital leader named in CRN 2026 Channel Chiefs
Last month
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saas
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cx
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martech
Identity Digital names CRO Matt Overman to CRN's 2026 Channel Chiefs list, spotlighting its growing domain partner ecosystem and strategy.