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Customer service Stories - Page 31

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Customer service stories

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Customer service stories

Talkdesk & Databricks join forces to unify customer data
Unified Communications

Talkdesk & Databricks join forces to unify customer data

Talkdesk expands its partnership with Databricks to unify customer data, enhancing AI-driven automation and personalised experiences on its CXA platform.

By Catherine Knowles • 3 min read • Mon, 27th Oct 2025
Talkdesk boosts Copilot with agentic AI for smarter support
Customer Experience

Talkdesk boosts Copilot with agentic AI for smarter support

Talkdesk enhances its Copilot with agentic AI, enabling customer service agents to handle complex queries through smarter, real-time support and automation.

By Catherine Knowles • 3 min read • Thu, 23rd Oct 2025
UK customers still prefer human agents, but lower prices boost use
Customer Experience

UK customers still prefer human agents, but lower prices boost use

New survey finds 83% of UK customers prefer human agents for service, but 34% may switch to AI if it means lower prices, especially in London.

By Catherine Knowles • 4 min read • Fri, 17th Oct 2025
NiCE Cognigy debuts AI Ops Centre to boost enterprise resilience
Customer Experience

NiCE Cognigy debuts AI Ops Centre to boost enterprise resilience

NiCE Cognigy launches AI Ops Centre, a real-time hub to monitor and maintain enterprise AI agents' reliability and boost customer experience resilience.

By Melvin Hipolito • 3 min read • Fri, 17th Oct 2025
Salesforce & AWS deepen AI partnership to boost agentic adoption
Unified Communications

Salesforce & AWS deepen AI partnership to boost agentic adoption

Salesforce and AWS have expanded their partnership to accelerate AI agent adoption, enhancing workflows, data integration, and customer service globally.

By Shannon Williams • 5 min read • Fri, 17th Oct 2025
Oracle embeds new AI agents in Fusion Cloud for smarter business
Data Analytics

Oracle embeds new AI agents in Fusion Cloud for smarter business

Oracle has integrated new AI agents into Fusion Cloud Applications to boost efficiency and decision-making in finance, HR, supply chain, and sales.

By Sean Mitchell • 4 min read • Thu, 16th Oct 2025
Salesforce & Stripe team up with OpenAI for AI-powered checkout
Customer Experience

Salesforce & Stripe team up with OpenAI for AI-powered checkout

Salesforce teams up with Stripe and OpenAI to launch AI-powered Instant Checkout, enhancing personalised shopping and speeding up online purchases for retailers.

By Jed Nykolle Harme • 4 min read • Thu, 16th Oct 2025
Salesforce & AWS advance secure AI agents in enterprise change
Unified Communications

Salesforce & AWS advance secure AI agents in enterprise change

Salesforce and AWS are deepening their decade-long collaboration to boost secure AI agent adoption in enterprises, enhancing data, contact centres and procurement.

By Jed Nykolle Harme • 5 min read • Thu, 16th Oct 2025

Stories from Other Regions

Customer service stories

Canadians trust AI search tools less than lawmakers, survey finds
Artificial Intelligence

Canadians trust AI search tools less than lawmakers, survey finds

A dNOVO survey reveals Canadians trust AI search tools least of all sectors, with a score of 1.91, even below lawmakers at 2.08.

By Sean Mitchell • 3 min read • Thu, 30th Oct 2025
Retail's AI Revolution: Why personalisation is the game-changer
Customer Experience

Retail's AI Revolution: Why personalisation is the game-changer

Retailers are rapidly adopting AI to personalise shopping experiences, boosting customer loyalty and handling £30bn in UK click-and-collect orders in 2025.

By Ian Tickle • 4 min read • Sat, 25th Oct 2025
Manus AI & Heicoders launch agentic AI upskilling in Singapore
Generative AI

Manus AI & Heicoders launch agentic AI upskilling in Singapore

Manus AI and Heicoders have launched GA100, Singapore's first hands-on AI agent upskilling course for mid-career professionals in key industries.

By Catherine Knowles • 4 min read • Thu, 23rd Oct 2025
Most Singapore banks fall short of brand promises, says Forrester
Customer Experience

Most Singapore banks fall short of brand promises, says Forrester

Forrester's Total Experience Score reveals most Singapore banks fail to deliver customer experiences matching their brand promises, with Citibank and DBS leading.

By Sean Mitchell • 4 min read • Thu, 23rd Oct 2025
Why better data management is the key to exceptional customer experience
Customer Experience

Why better data management is the key to exceptional customer experience

Customer experience excellence hinges on robust data management, as Australian firms invest in AI and analytics to meet soaring consumer expectations.

By Andy Milburn • 4 min read • Mon, 20th Oct 2025
OCS overhauls finance with full Esker AI automation rollout
Digital Transformation

OCS overhauls finance with full Esker AI automation rollout

OCS New Zealand is the first globally to deploy Esker's full AI-driven finance automation suite, enhancing efficiency and accuracy in its financial operations.

By Sean Mitchell • 3 min read • Mon, 20th Oct 2025
Keeping the lights on through the Holiday period
Small Business

Keeping the lights on through the Holiday period

As liquidation rises 31.9%, NZ small businesses face a tough holiday battle for staff, cashflow and compliance to keep operations thriving beyond survival mode.

By Neil Webster • 4 min read • Fri, 17th Oct 2025
Gallagher boosts NSW & ACT team with three strategic hires
Security Operations Centres

Gallagher boosts NSW & ACT team with three strategic hires

Gallagher Security Australia strengthens its NSW and ACT team with three key hires to boost growth and enhance technical support across the regions.

By Melvin Hipolito • 3 min read • Fri, 17th Oct 2025
Australian patience with automated customer service is wearing thin
Customer Experience

Australian patience with automated customer service is wearing thin

Australian consumers are growing impatient with automated customer service, favouring human agents over AI-powered chatbots and voice menus, a new report finds.

By Melvin Hipolito • 4 min read • Thu, 16th Oct 2025