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Customer service Stories - Page 32

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Customer service stories

Tudor Environmental boosts efficiency with BPA Platform automation
Marketing Technologies

Tudor Environmental boosts efficiency with BPA Platform automation

Tudor Environmental has boosted efficiency by automating customer service emails and integrating systems with BPA Platform, saving 10 hours weekly.

By Sean Mitchell • 4 min read • Wed, 15th Oct 2025
Salesforce launches Agentforce 360 to unite humans & AI agents
Customer Relationship Management

Salesforce launches Agentforce 360 to unite humans & AI agents

Salesforce has launched Agentforce 360, a platform that unites human employees and AI agents to boost workplace productivity and customer service.

By Sean Mitchell • 5 min read • Wed, 15th Oct 2025
Appian honours APJ partners for excellence, innovation & growth
Digital Transformation

Appian honours APJ partners for excellence, innovation & growth

Appian has named Roboyo, WNS, Deloitte, Accenture, and Via Appia as winners of its 2025 APJ Partner Awards for excellence, innovation and growth in the region.

By Melvin Hipolito • 4 min read • Tue, 14th Oct 2025
Why enterprise AI keeps looking backwards instead of moving forward
Digital Transformation

Why enterprise AI keeps looking backwards instead of moving forward

Many enterprise AI systems mimic human tasks, limiting innovation; experts urge shifting to machine-native designs for transformative potential beyond imitation.

By Karthik Sj • 4 min read • Tue, 14th Oct 2025
Shippit launches AI platform to help retailers close delivery gap
Digital Transformation

Shippit launches AI platform to help retailers close delivery gap

Shippit launches AI platform across Australia and New Zealand to help retailers close the AUD $18 billion delivery gap and boost online sales.

By Melania Watson • 4 min read • Thu, 9th Oct 2025
Zendesk launches AI-powered voice agents & analytics upgrades
Unified Communications

Zendesk launches AI-powered voice agents & analytics upgrades

Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.

By Sean Mitchell • 4 min read • Thu, 9th Oct 2025
Hexaware urges unified AI strategy as CX scores continue to fall
Digital Transformation

Hexaware urges unified AI strategy as CX scores continue to fall

Hexaware warns falling global customer experience scores need a unified AI strategy, urging businesses to integrate tools for personalisation and efficiency.

By Shannon Williams • 3 min read • Thu, 9th Oct 2025
Ekco boosts UK presence with Solsoft acquisition for SME growth
Cybersecurity

Ekco boosts UK presence with Solsoft acquisition for SME growth

Ekco expands its UK footprint by acquiring Solsoft, a Bristol-based MSP, to enhance services for SMEs across multiple industries and grow its workforce.

By Shannon Williams • 3 min read • Thu, 9th Oct 2025
Org Group invests in HappyPath Labs to boost CX technology reach
DevOps

Org Group invests in HappyPath Labs to boost CX technology reach

Org Group has taken a minority stake in Irish start-up HappyPath Labs to expand its reach in AI-driven customer experience technology for contact centres.

By Kaleah Salmon • 3 min read • Wed, 8th Oct 2025

Stories from Other Regions

Customer service stories

Brennan selects NiCE CXone Mpower to drive customer service upgrade
Unified Communications

Brennan selects NiCE CXone Mpower to drive customer service upgrade

Brennan has upgraded its customer service with NiCE CXone Mpower, boosting scalability, AI automation, and efficiency across contact centres in Australia.

By Melania Watson • 4 min read • Mon, 13th Oct 2025
Mintivo appoints new directors to support ambitious growth
Customer Experience

Mintivo appoints new directors to support ambitious growth

Mintivo appoints Steve Casey and Graham Ford to senior roles, aiming to boost growth by 25% this year and strengthen customer experience and operations.

By Jed Nykolle Harme • 4 min read • Fri, 10th Oct 2025
AI in customer service: balancing technology & the human touch
Customer Experience

AI in customer service: balancing technology & the human touch

UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.

By Shannon Williams • 4 min read • Fri, 10th Oct 2025
Singapore consumers trust AI, but privacy concerns still linger
Customer Experience

Singapore consumers trust AI, but privacy concerns still linger

Singapore consumers are optimistic about AI's benefits but remain concerned about privacy and prefer human interaction in customer service.

By Melania Watson • 4 min read • Thu, 9th Oct 2025
Westpac NZ partners with Akahu to enhance transaction details
Fintech

Westpac NZ partners with Akahu to enhance transaction details

Westpac NZ teams up with fintech Akahu to offer detailed transaction info, helping customers better understand their statements and cut query calls.

By Sean Mitchell • 3 min read • Thu, 9th Oct 2025
EQ Bank launches digital account for small businesses
Human Capital Management

EQ Bank launches digital account for small businesses

EQ Bank unveils a digital banking suite for Canadian small businesses, with a focus on human-led customer service and low interest rates.

By Jake MacAndrew • 3 min read • Thu, 9th Oct 2025
Australians demand human touch as trust in AI & data use wanes
Customer Experience

Australians demand human touch as trust in AI & data use wanes

Only 23% of Australians trust companies to use AI responsibly, preferring human interaction over automation amid growing data privacy concerns.

By Melania Watson • 5 min read • Wed, 8th Oct 2025
Kiwis lose trust in AI as preference for human service prevails
Customer Experience

Kiwis lose trust in AI as preference for human service prevails

Only 18% of New Zealanders trust companies' use of AI, with 62% fearing it limits human contact, impacting spending and loyalty in customer service.

By Melania Watson • 4 min read • Wed, 8th Oct 2025