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Service Model Stories - Page 2

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Service Model stories

Ricoh study shows human connection remains vital in service era
Artificial Intelligence

Ricoh study shows human connection remains vital in service era

Ricoh partners with expert Erica Dhawan to reveal study showing 85% in the US prefer genuine human service over automation in customer care.

By Melvin Hipolito • 3 min read • Tue, 7th Oct 2025
Oracle unveils new cloud services to boost customer success
Hybrid Cloud

Oracle unveils new cloud services to boost customer success

Oracle has unveiled Oracle Cloud Success Protection and Assurance Services, enhancing cloud investments with proactive support, guided learning, and 24/7 technical assistance.

By Catherine Knowles • 3 min read • Thu, 12th Sep 2024
Publicis Sapient and The Man Cave drive digital transformation for mental health
Digital Transformation

Publicis Sapient and The Man Cave drive digital transformation for mental health

Publicis Sapient and The Man Cave are joining forces to help support the mental health and wellbeing of young men around the world.

By Mitchell Hageman • 3 min read • Thu, 16th Jun 2022
Logitech launches new service model for ANZ users
Unified Communications

Logitech launches new service model for ANZ users

The Logitech Select service will encompass an all-in-one service plan that ensures video collaboration solutions are available when teams need them the most.

By Mitchell Hageman • 3 min read • Wed, 6th Apr 2022
Four ways an infrastructure-as-a-service approach accelerates business speed
Network Infrastructure

Four ways an infrastructure-as-a-service approach accelerates business speed

Over the last 18 months, technology has enabled businesses to adapt to rapidly changing market conditions, innovate and grow.

By Adrian Iannessa • 5 min read • Wed, 17th Nov 2021
Cloud engineering market worth USD $13.43 billion by 2022, report says
Storage

Cloud engineering market worth USD $13.43 billion by 2022, report says

While North America holds the largest market share in 2017, Asia Pacific is projected to be the fastest growing region.

By Julia Gabel • 2 min read • Mon, 7th Aug 2017
Unisys wins 48,000 user Merck 'people computing' deal
IT services

Unisys wins 48,000 user Merck 'people computing' deal

Pharmaceutical company Merck KGaA is harnessing Unisys' 'people computing' approach in a deal involving end user IT services for 48,000 employees.

By Heather Wright • 2 min read • Wed, 27th Apr 2016

Stories from Other Regions

Service Model stories

Avetta strengthens NSW presence with new Sydney & Newcastle offices
Risk & Compliance

Avetta strengthens NSW presence with new Sydney & Newcastle offices

Avetta has opened new offices in Sydney and Newcastle to boost its presence in New South Wales and enhance service for Australian customers.

By Sean Mitchell • 3 min read • Thu, 17th Jul 2025
Greater Shepparton to adopt Schneider Electric's service model
Power / Energy

Greater Shepparton to adopt Schneider Electric's service model

Greater Shepparton City Council partners with Schneider Electric to transition from CAPEX to a managed service model, ensuring cost-efficient and continuous power supply.

By Kaleah Salmon • 3 min read • Thu, 11th Jul 2024
Fletcher says Knauf pullback would have 'little effect' on housing affordability
Procurement

Fletcher says Knauf pullback would have 'little effect' on housing affordability

Fletcher Building, New Zealand's largest building company, says the potential scaling back of the local operations of its plasterboard rival Knauf.

By Pattrick Smellie • 3 min read • Mon, 17th Nov 2014