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Workforce Technology Stories - Page 5

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Workforce Technology stories

8x8 adds AI tools & live analytics to Platform for CX
Unified Communications

8x8 adds AI tools & live analytics to Platform for CX

Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.

By Joseph Gabriel Lagonsin • 4 min read • Last month
WatchGuard launches Rai AI workforce for MSP security
Firewalls

WatchGuard launches Rai AI workforce for MSP security

Managed service providers could cut alert backlogs as WatchGuard’s new AI agent takes on threat detection and response across client networks.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Gartner: AI layoffs do not improve returns on investment
Digital Transformation

Gartner: AI layoffs do not improve returns on investment

Higher AI returns appear to hinge on redesigning jobs and skills, as Gartner found layoffs alone did not boost investment performance.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Rippling adds Splashtop remote access for IT teams
Digital Transformation

Rippling adds Splashtop remote access for IT teams

IT teams can now open and record remote desktop sessions from Rippling, tying support actions to device records and policies.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Dex raises USD $5.3 million seed round led by Notion
Human Capital Management

Dex raises USD $5.3 million seed round led by Notion

The London startup will use the cash to expand in the US as its AI matching tool gains traction with engineers and employers.

By Karen Joy Bacudo • 4 min read • Last month
Okta warns Australian firms on AI agent security gap
Digital Transformation

Okta warns Australian firms on AI agent security gap

Australian organisations are racing ahead with AI agents, but most still lack the identity controls needed to secure non-human users at scale.

By Sean Mitchell • 4 min read • Last month
Rivermate unifies EOR brands into single global platform
Hybrid & Remote Work

Rivermate unifies EOR brands into single global platform

Clients will keep existing contracts as the group folds Eos Global Expansion, Serviap Global and Hightekers EOR operations into Rivermate.

By Kaleah Salmon • 3 min read • Thu, 30th Apr 2026
Freshworks data shows after-hours IT support gap widens
Multi-factor authentication

Freshworks data shows after-hours IT support gap widens

Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.

By Sofiah Nichole Salivio • 4 min read • Thu, 30th Apr 2026
Banks struggle to move AI pilots beyond test stage
Digital Transformation

Banks struggle to move AI pilots beyond test stage

Poor data, ageing systems and tight regulation are leaving most bank AI projects stuck in pilots, despite heavy investment in the technology.

By Karen Joy Bacudo • 5 min read • Wed, 29th Apr 2026
Irish visit spotlights Transit9 rollout at Canberra Metro
Smart Cities

Irish visit spotlights Transit9 rollout at Canberra Metro

Irish-backed software is now helping Canberra’s light rail operator streamline permits and contractor management as safety tools are added.

By Mark Tarre • 3 min read • Wed, 29th Apr 2026

Stories from Other Regions

Workforce Technology stories

FMG goes live with Workday HCM for core people systems
Data Analytics

FMG goes live with Workday HCM for core people systems

Staff at FMG can now update leave and pay details in one place after the insurer replaced legacy HR systems with Workday.

By Karen Joy Bacudo • 3 min read • Last month
Mars to invest AUD $200 million in Australian plants
Manufacturing

Mars to invest AUD $200 million in Australian plants

The spending will add 60 jobs in regional Victoria and bolster local supply chains as Mars expands Australian pet food production by 2027.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Cezanne appoints Julie Lally as Chief Product Officer
Digital Transformation

Cezanne appoints Julie Lally as Chief Product Officer

The hire is aimed at sharpening product strategy as Cezanne tries to link HR and payroll more closely for customers.

By Sofiah Nichole Salivio • 4 min read • Last month
FICO urges UK lenders to use AI in collections for payments
Customer Experience

FICO urges UK lenders to use AI in collections for payments

Rising missed card payments are straining UK collections teams, as FICO says AI could help lenders manage cases more efficiently and fairly.

By Sofiah Nichole Salivio • 4 min read • Last month
Infios named Gartner warehouse management leader again
Digital Transformation

Infios named Gartner warehouse management leader again

Rising demand for warehouse software is boosting Infios, which has again been ranked by Gartner as a Leader and Customers' Choice.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Xero sees fifth straight quarter of small business growth
Agricultural Technology

Xero sees fifth straight quarter of small business growth

Improving demand and higher interest-rate relief helped New Zealand small businesses post 3.9% sales growth in the March quarter.

By Karen Joy Bacudo • 3 min read • Last month
Workday lands finance & HR system at Sovereign Network Group
Digital Transformation

Workday lands finance & HR system at Sovereign Network Group

Unified software should give the housing group clearer control over costs, staffing and service delivery as it manages 85,000 homes.

By Sofiah Nichole Salivio • 4 min read • Wed, 29th Apr 2026
UK firms rethink AI use to cut wasted work and boost output
Manufacturing

UK firms rethink AI use to cut wasted work and boost output

Companies are finding that AI boosts performance only when it removes repetitive work, with human judgement still needed to prevent errors and burnout.

By Kaleah Salmon • 4 min read • Wed, 29th Apr 2026