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Customer service Stories - Page 25

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Customer service stories

Twilio predicts stricter AI customer service rules by 2026
Digital Transformation

Twilio predicts stricter AI customer service rules by 2026

Twilio predicts Asia Pacific customer service will face strict AI transparency rules and mandatory bot disclosures by 2026.

By Shannon Williams • 5 min read • Fri, 12th Dec 2025
Tenable hack of Copilot AI agent exposes fraud risks
Data Protection

Tenable hack of Copilot AI agent exposes fraud risks

A Tenable demo shows a Copilot-built AI agent can be jailbreaked to steal card data and grant free trips, exposing major fraud risks.

By Melania Watson • 4 min read • Fri, 12th Dec 2025
Snowflake, Anthropic expand USD $200m Claude AI deal
Software-as-a-Service

Snowflake, Anthropic expand USD $200m Claude AI deal

Snowflake and Anthropic deepen Claude tie-up with a USD $200m deal to push compliant AI agents across Snowflake's global data cloud.

By Sean Mitchell • 4 min read • Fri, 12th Dec 2025
US banks dominate AI patents as Europe falls behind
Data Protection

US banks dominate AI patents as Europe falls behind

US banks tighten grip on AI patents in finance, with a small North American elite racing ahead as European rivals fall further behind.

By Sean Mitchell • 4 min read • Thu, 11th Dec 2025
UiPath & Talkdesk unite agentic AI for healthcare CX
Unified Communications

UiPath & Talkdesk unite agentic AI for healthcare CX

UiPath and Talkdesk are teaming up to fuse agentic AI, streamlining document-heavy healthcare contact centre workflows and cutting errors.

By Catherine Knowles • 4 min read • Thu, 11th Dec 2025
Shippo unveils AI shipping platform for agentic commerce
Customer Experience

Shippo unveils AI shipping platform for agentic commerce

Shippo has launched MCP, an AI-powered platform that lets commerce-focused agents turn natural language shipping requests into live actions.

By Catherine Knowles • 5 min read • Thu, 11th Dec 2025
AI agents to transform enterprise, retail & security by 2026
Unified Communications

AI agents to transform enterprise, retail & security by 2026

AI agents are tipped to sweep through enterprises, shops and security by 2026, automating work, reshaping retail and redefining digital trust.

By Kaleah Salmon • 6 min read • Wed, 10th Dec 2025
Singulr AI appoints Bask Iyer to steer enterprise AI governance
Software-as-a-Service

Singulr AI appoints Bask Iyer to steer enterprise AI governance

Singulr AI hires veteran tech leader Bask Iyer as Strategic Advisor to guide CIOs on governance amid rapid enterprise adoption of agentic AI.

By Melvin Hipolito • 5 min read • Wed, 10th Dec 2025
How AI, social commerce & experience will reshape retail in 2026
Customer Experience

How AI, social commerce & experience will reshape retail in 2026

By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.

By Shannon Williams • 5 min read • Fri, 5th Dec 2025
Amazon unveils Nova 2 AI models & launches custom Forge tools
DevOps

Amazon unveils Nova 2 AI models & launches custom Forge tools

Amazon launches Nova 2 AI suite with four new models and introduces Nova Forge for firms to create custom AI solutions tailored to diverse industries and tasks.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
AI set to reshape customer trust, transparency & service by 2026
Customer Experience

AI set to reshape customer trust, transparency & service by 2026

By 2026, AI will transform customer service with firms mandated to disclose AI use, boost transparency, and balance trust and security in interactions.

By Melania Watson • 4 min read • Fri, 5th Dec 2025
Retailers optimistic about AI but full deployment remains distant
Marketing Technologies

Retailers optimistic about AI but full deployment remains distant

Over two-thirds of retailers expect agentic AI to boost efficiency by 2026, but only 8% have fully integrated it into their operations so far.

By Shannon Williams • 3 min read • Fri, 5th Dec 2025

Stories from Other Regions

Customer service stories

Agentic AI to reshape Southeast Asian businesses by 2026
Customer Experience

Agentic AI to reshape Southeast Asian businesses by 2026

Agentic AI, featuring localised language models, will transform Southeast Asian businesses by 2026, enhancing customer engagement and operational workflows.

By Shannon Williams • 4 min read • Fri, 5th Dec 2025
AI-powered agent cuts analysis time by 80% at One New Zealand
Digital Transformation

AI-powered agent cuts analysis time by 80% at One New Zealand

One New Zealand's AI-powered Network Concierge cuts network complaint analysis time by 80%, speeding up resolutions and improving service during outages.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
UK marketers reduce agency contact as AI transforms workflows
Partner Programmes

UK marketers reduce agency contact as AI transforms workflows

Nearly half of UK marketers contact their agencies less than weekly as AI reshapes workflows, boosting efficiency but challenging traditional agency roles.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
Optima secures fresh investment from GCP to boost UK & EU AI growth
Data Analytics

Optima secures fresh investment from GCP to boost UK & EU AI growth

Edinburgh-based AI consultancy Optima Partners has secured fresh investment from Growth Capital Partners to expand its UK and European operations.

By Kaleah Salmon • 4 min read • Thu, 4th Dec 2025
UK shoppers want AI for delivery but not to replace people
Customer Experience

UK shoppers want AI for delivery but not to replace people

UK shoppers favour AI for delivery tracking and returns but insist it should support, not replace, human customer service roles in retail.

By Shannon Williams • 3 min read • Thu, 4th Dec 2025