Customer service Stories - Page 26

Global Stories

Customer service stories

Paragon secures EUR €585 million to fund global growth & tech

Paragon secures EUR €585 million refinancing to fund global expansion and advance AI and cloud technologies, targeting new markets and growth.

By Sean Mitchell • 3 min read • Wed, 3rd Dec 2025

Hyperscale

DAS Fire appoints new leaders to drive UK & Ireland growth

DAS Fire appoints David Parry as Managing Director and Paul Darke as Executive Director to boost UK and Ireland growth in data centre fire safety.

By Melvin Hipolito • 3 min read • Wed, 3rd Dec 2025

Large Language Models

Gradium secures USD $70 million to launch AI voice platform

Paris-based Gradium raises USD $70 million to launch an AI voice platform offering expressive, low-latency, multilingual voice interactions for enterprises and developers.

By Melania Watson • 2 min read • Wed, 3rd Dec 2025

Digital Transformation

Accenture & OpenAI partner to accelerate enterprise AI rollout

Accenture partners with OpenAI to provide ChatGPT Enterprise to its workforce, boosting AI adoption and accelerating business transformation across industries.

By Sean Mitchell • 3 min read • Tue, 2nd Dec 2025

Customer Experience

Why multilingual messaging is becoming essential for shopify's global future

Shopify merchants face a new challenge: real-time multilingual messaging to support global shoppers beyond translated storefronts, boosting trust and sales.

By David Hayes • 5 min read • Wed, 26th Nov 2025

Data Protection

Cybersecurity, AI & sustainable IT top digital priorities

UK and Ireland firms prioritise cybersecurity, AI adoption, and sustainable IT strategies as they gear up for evolving digital workplaces in 2024.

By Catherine Knowles • 4 min read • Tue, 25th Nov 2025

Stories from Other Regions

Customer service stories

Digital Transformation

What Black Friday revealed about retail's customer service challenges

Black Friday exposed how rising demand strains UK retailers' customer service, revealing challenges caused by complex systems and ageing processes.

By Simon Hayward • 5 min read • Thu, 4th Dec 2025

Unified Communications

Symbos grows customer experience services with CPM Australia buy

Symbos boosts customer experience services by acquiring CPM Australia, expanding its workforce to over 2,000 across several countries with enhanced digital capabilities.

By Kaleah Salmon • 2 min read • Thu, 4th Dec 2025

Data Analytics

Huawei Cloud leads AI shift in Singapore with new alliance launch

Huawei Cloud launches AI Pioneer Partner Ecosystem Alliance in Singapore to boost practical AI adoption across industries with new infrastructure and partnerships.

By Sean Mitchell • 4 min read • Wed, 3rd Dec 2025

Data Analytics

New Zealand Police cuts case times to hours with automation

New Zealand Police has cut case processing times from two weeks to under four hours using Appian's automation platform, enhancing efficiency and service.

By Sean Mitchell • 3 min read • Tue, 2nd Dec 2025

Network Infrastructure

One NZ speeds up network repairs with Amazon Bedrock powered AI

One NZ uses Amazon Bedrock-powered AI to speed network repairs, cutting analysis time by 80% and improving response during outages and storms.

By Sean Mitchell • 3 min read • Tue, 2nd Dec 2025

Customer Experience

Poor service could cost Australian retailers AUD $66 billion

Australian retailers risk losing AUD $66 billion this peak season as 41% of consumers cut spending after poor service experiences, warns Qualtrics research.

By Sean Mitchell • 3 min read • Fri, 28th Nov 2025

Marketing Technologies

UK SMEs turn to fast-track finance as Black Friday demand surges

UK SMEs are increasingly using fast-track finance to meet surging Black Friday demand, with applications rising nearly a third ahead of the festive season.

By Shannon Williams • 3 min read • Fri, 28th Nov 2025

Digital Transformation

Portalink & Shopify target offline B2B sales with automation

Portalink partners with Shopify to automate offline B2B sales orders, cutting costs and errors, available to Shopify Plus customers from January 2026.

By Catherine Knowles • 4 min read • Fri, 28th Nov 2025

Data Analytics

RingCentral launches AI Receptionist in Australia from AUD $62

RingCentral has launched its AI Receptionist in Australia from AUD $62 monthly, automating call handling with generative AI for businesses of all sizes.

By Catherine Knowles • 3 min read • Fri, 28th Nov 2025

Customer Relationship Management

The symbiotic relationship between AI-driven CX and EX

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

By Ian Tickle • 3 min read • Thu, 27th Nov 2025

Network Infrastructure

Luke Clifton joins ATA Board as alliance shifts focus to leaders

Luke Clifton of Macquarie Technology Group joins the Australian Telecommunications Alliance Board, reflecting a shift to leadership with sector expertise.

By Melvin Hipolito • 2 min read • Thu, 27th Nov 2025